Fraudsters have been known to set up copies of banking sites with the purpose of capturing personal online banking logon details. They usually then send out an email that instructs the recipient to follow a link to update their account details or logon to a website in order to verify details.
Unfortunately, when people enter their details into these sites the information is recorded and the fraudsters use it to transfer funds out of the real online banking facilities.
These websites and emails will often look legitimate so being able to identify a fake email from a real one can be difficult. Here are some things to consider:
- Customers should only access Newcastle Permanent's Internet Banking site by typing the website address www.newcastlepermanent.com.au into the address bar on their browser.
- Phishing scams try to trick people into disclosing account and personal information by sending an email with information that sounds important.
- Customers are advised not to click on any links or reply to emails that request your personal information.
- Newcastle Permanent will never solicit security information via email or ask customers to follow internet links that require you to divulge personal or account details.
- We will never send you emails asking for your Access Code, Internet or Phone Banking security details.
Please disregard any email that advises you to access our site for the purpose of providing any of your personal details. Instead, delete the email immediately.
If you have concerns because you received a suspicious email that claims to be from Newcastle Permanent, please contact our Member Support Centre on 13 19 87 to verify the details.