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Welcome to the Help page for the Newcastle Permanent's Internet Banking service.

How to Logon to Internet Banking

The logon screen is used to enter the Internet Banking service. Please enter your Member Number and Access Code.

  1. To enter your Member Number, use your keyboard to type in the numbers.
  2. To enter your Access Code, use your mouse to click on the numbers in the numeric scramble pad. The numbers in the numeric scramble pad will always be 0 - 9, however the position and sequence of the numbers will be random and will change each time.
  3. Click the "Log on" button using your mouse.
  1. To enter your Business Member Number, use your keyboard to type in the numbers.
  2. Type in your User Logon using the keyboard.
  3. To enter your Access Code, use your mouse to click on the numbers in the numeric scramble pad. The numbers in the numeric scramble pad will always be 0 - 9, however the position and sequence of the numbers will be random and will change each time.
  4. Click the "Log on" button using your mouse. 
  1. To log off Internet banking click on Log off. This is located at the top right hand corner of the page.
  2. Close the browser window.

The Session Details screen will display the details of any payments or transfers you have performed during the current session.

This session information can be printed.

This is your Home Page when you first log on to Internet Banking. Here you will find a number of details about the accounts you have registered for Internet Banking, including the balance and available balance in your accounts. You will see alerts if you have any unread messages, authorisations awaiting action, and you can view pending payments from your accounts.

Unread messages or authorisations

If you have any unread messages from Newcastle Permanent, an icon and message will appear on your screen.

It will also advise you of any unpaid BPAY View® Bills you have received. For Business Members it will also show you whether you have any payments that require your authorisation.

To view your new message items, new unpaid bills or payments that require your authorisation, simply click on the message icon or select 'Messages' on the left hand menu.

Pending Payments

Pending Payments lists the payments that you have requested, however have not been paid. The details listed are Payments (account to be credited), Date, Amount and Frequency.

Quick Links
  • Pay BPAY® - Enables you to quickly set up a BPAY® payment and pay a bill.
  • Transfer Money - Allows you to transfer money into your accounts, or to an account held with another Australian financial institution.
  • View Recent Transactions – Allows you to view recent transactions on a selected account.

Accounts and eStatements

View your statements and account information, or search transactions for each of your registered Internet Banking accounts.

The account information that is displayed in this section depends on the position and type of the account you have selected. You can also send Newcastle Permanent a secure message about your account by selecting the 'Send Message' link.

The details that may appear under Account Information include:

  • My account description: Allows you to rename your account to something more meaningful to you. The name of the account is for identification on Internet Banking only and it will not alter the actual name of the account or appear on statements.
  • Advance: "Advance" figure on your loan account refers to the projected amount prepaid on your loan account at the end of the current month if no further transactions are posted. Your loan agreement will list a due date for repayment each month.
  • Arrears: "Arrears" figure on your loan account refers to the projected position of your loan account at the end of the current month if no further transactions are posted. Your loan agreement will list a due date for repayment each month.
  • Interest Rate: The interest rate quoted refers to the annual percentage rate payable on your loan. You may incur a default penalty interest rate or a default administration fee where your loan is in arrears.
  • Monthly repayment: The monthly repayment refers to the repayment amounts you must make by the due date in the current month.
  • Payout figure: The account balance figure shown is not a payout figure on your loan i.e. it is not the amount you would need to give us today to pay out the loan. To determine an exact payout figure as at a particular date, please contact us.
  • Redraw: A redraw facility is a special arrangement made on some loans allowing you to withdraw money prepaid in advance of your monthly repayment. This facility is not available on all loan accounts and is provided at our discretion.
  • Credit Limit: Is the credit limit we set applicable to your credit account.
  • Past Due: This is an overdue amount for this account.
  • Last Statement Date: Is the date your last statement was generated.
  • Statement Closing Balance: Is the amount owing on your card account as at the Statement date.
  • Date Next Payment Due: Is the date your next payment is due.
  • Minimum Payment Due: Is the minimum you are required to pay by the Next Payment Due Date.

Terms and conditions for your loan are included in your loan agreement. For further details about your loan, simply drop into your local branch or call us on 13 19 87.

The name you create here is only displayed within Internet Banking and will not appear on your statements.

  1. Select the My Account Description link on the Accounts Information screen for the account you wish to rename.
  2. Confirm the account is the one you wish to change by checking the Account Number – this is only shown to help identify the account and cannot be changed here.
  3. Type in the new name for your account in the field 'My Account Name'. Your new account name cannot be more than 34 characters long.
  4. Press Update to change the name of your account.

To search transactions for a specific account, select the account from the drop down list at the top of the page. From here you can either do a basic search or an advanced search of any of your registered accounts.

  • Basic Search: To do a basic search, select the Date Range from the drop down list.
    • Advanced Search: To perform an advanced search, select the Advanced Search option. From here you are able to search transactions based on Date Range, Amount Range and also on key words.
    • Transaction Search results: The Transaction Search screen will then display all the transactions matching the search criteria. There are two sections in the results:
      • the search criteria you specified will be displayed at the top of the screen; and
      • the list of transactions that match the search criteria is displayed underneath.

    The transaction list will show the Date, Description, and Debit or Credit amounts for each transaction item.

    The transaction list is for information only, and is not an official statement and is subject to change.

You can increase or decrease the number of transactions displayed in the transaction list with the Change List Size drop down menu to the top right of the transaction list:

  1. Select from the drop down menu the number of transactions you wish to display per screen.
  2. Press the go button.
  3. The size of the list with automatically update to the number of transactions you wish to display. For example, if 20 transactions are listed and then the list size is changed to 10, only 10 are shown and the other 10 are moved to the next page.

You can move between the pages of transactions by clicking the Next Page button or the Previous Page button.

Printing

To print your transactions that are currently displayed on the page, press the Print button. To display and print further transactions click the Next Page button.

To export transactions currently displayed on your screen, select Export Viewed. To export all transactions from your Transaction Search simply click on the Export All button, which will enable you to download all the transactions.

The export function enables your transactions to be exported into financial management applications, including Quicken® and Microsoft Money®.

Exporting
  1. Search your transaction history by your chosen criteria.
  2. Select Export Viewed or Export All from the Transaction Search Results screen.
  3. Select the required Export format (ie. file format) from the drop down selection box.
  4. Select Export.
The export formats to choose from include:
  • Bar Delimited - this can be easily imported into spreadsheets and many financial management applications. It uses the | (bar) character to separate columns.
  • Comma Separated Values / Comma Delimited Format (CSV) - this file format can easily import into spreadsheets (such as Microsoft Excel®) and many personal financial management applications.
  • Quicken® Interface Format (QIF) - this format can be imported into common financial software packages. The following date options are available:
    • dd/mm/yy
    • dd/mm/yyyy
    • mm/dd/yy
    • mm/dd/yyyy

Note:
Quicken® 6.0 (or earlier) only accepts dates exported in the format mm/dd/yy.
Quicken® 7.0, Microsoft Money® and MYOB® 2002 and above automatically configure themselves to default to your regional settings. For example, if you have set your regional settings within Windows® to be 'Australia', the date expected in the exported file will be dd/mm/yy.

Transaction searches are for information only and should not be used for statement purposes.

When you have opted in for eStatements, you can log on to Internet Banking and select ‘eStatements’ from the menu. Select the account for the eStatement you wish to view and select the date range. To view your eStatements for a longer period, you can use the ‘Advance Search’ link to select the start and end dates. Members opted in to eStatements are able to view the previous seven years of eStatements.

To open eStatements in PDF, you will require Adobe® Reader®. You can download the latest version from the Adobe website».

All new statements will be made available 5-10 days after the statement has been produced.

Transfers and BPAY

The Transfer & BPAY® menu provides access to allow you to transfer money between your accounts, to other bank accounts or pay a bill using BPAY. You are also able to view your History of payments, Pending Payments, your list of Payees, and your list of BPAY Billers.

To transfer money between your accounts or to an account held with another Australian financial institution, select the Transfer Money button at the top of the page.

The Enter Payment Details screen appears after the Transfer Money button has been selected on the Transfer & BPAY® page.

On this page you can either make a payment to a Newcastle Permanent account or an account at another Australian financial institution.

To make a Transfer:

  1. Select From Account – Use the drop down selection list to choose the account you wish to Transfer from.
  2. Select To Account – Use the drop down selection list to choose from one of your existing accounts or from one of your previously created Payees. If your Payee is not in the list select Add new Payee on the right hand side. If an existing payee is chosen their details will pre-populate the Name, BSB, Account and Description fields and you can skip to Step 9 and enter the Payment Amount.
  3. Enter Payee Name - Enter a name that will help you to identify this Payee.
  4. Enter Payee BSB – Enter the Payee's BSB. If this is a Newcastle Permanent account, tick the check box Use Newcastle Permanent's BSB.
  5. Enter Payee Account – Enter the Payee's account number.
  6. Enter Payment Amount – Type in the dollar and cents value of the payment using the format $$.cc
  7. Enter a Payment Description – This can be used by the Payee to identify the payment, eg: Rent. This label can be up to 20 characters long.
  8. Enter the payment Date - This field will default to the current date. If you wish to process this payment at a date in the future, enter that date here.
  9. Select How Often - This field will default to a payment frequency of 'Once Only'. Payments can also be scheduled to recur on a regular basis by selecting the required frequency from the drop down selection box.
  10. Check Notify me by SMS when payment has been made if you wish to receive an SMS notification about this payment. (Note - this check box will only display if you have activated SMS services. You can configure your accounts for SMS alerts and enquiries using the SMS services section).
  11. Check Email me a copy of this receipt if you wish to receive an email about this payment. This email is sent when the payment is created or authorised and does not confirm that the payment has been successfully processed. It is important to note that by changing your email address here your email address will be updated with us for all communication purposes.

It is your responsibility to ensure that all the account details you provide are correct or your payment may be unsuccessful or may be paid to an unintended account.

Newcastle Permanent does not check that the details you provide are correct (i.e. name and account number match), and relies solely on the account number details provided to process your transaction.

Future dated payments with a date that is a non-Banking Business day may be paid the next Banking Business day.

For security purposes, please be aware your member daily limit has been set. It includes the total amounts of all new payments created or modified today. When you are creating a payment, ensure your payment amount does not exceed your member daily limit. If you receive an error message, this may indicate that you have reached your member daily limit. Please contact your Member Support Centre on 13 19 87 or visit our nearest branch for further assistance.

Your transactions are secure with VerifID

Secure Internet Banking is one of our ongoing priorities.  VerifID makes our Internet Banking safer than ever.

Confirm your Transfer Details screen will appear after the Continue button is selected on the Enter Payment Details page.

This screen provides you with an opportunity to review your payment instructions, and to edit them if required, before the payment is scheduled for processing.

Please check your payment details carefully before proceeding.

  • If details are correct click Proceed with Payment button to process the transfer.
  • If details of the Transfer are not correct, click Change button to make necessary changes.
  • If you do not wish to proceed with Transfer click Cancel button.

The Transfer Receipt screen will be shown after your transfer has been submitted to Internet Banking.

This screen provides a receipt of the transfer for your records including a unique receipt number.

If you have a query regarding the transfer in the future you may need to quote this number. We suggest that you print this page or make a written note of the receipt number. Alternatively you can view the receipt at a later time by selecting the relevant payment in the History tab.

Confirm your Transfer Details screen will be shown after the Continue button is selected on the Enter Payment Details screen.

This screen provides you with an opportunity to review your payment instructions, and to edit them if required, before the payment is scheduled for processing.

Please check your payment details carefully before proceeding.

  • If details are correct click Proceed with Payment button to process the Transfer.
  • If details of the Transfer are not correct, click Change button to make necessary changes.
  • If you do not wish to proceed with the Transfer click Cancel button.

As many business accounts require two or more signatures to approve transactions, Internet Banking ensures these same rules are applied online for equivalent Internet transactions.

The Authorisation screen allows you to view all payments that require your approval before they can be completed.

To view each payment listed, click on the payment and click on the View Button. This will take you through to the Transaction Authorisation screen, where you can view further details about the payment and you can then choose whether to Authorise or Decline the payment.

Additional approval required

As many business accounts require two or more signatures to approve transactions, Internet Banking ensures these same rules are applied online for equivalent Internet transactions.

This screen allows you to choose how you would like to obtain the additional authorisation that is required.

Click on the Authorise Now button to allow additional approvers to enter their authorisation details into your Internet Banking session.

Alternatively, you can click on the Send Authorisation Request button to notify the additional approvers that a payment requires their authorisation. The additional approvers will receive an email that advises them to log into their own Internet Banking session and approve this payment.

Authorise Now – additional approval required

As many business accounts require two or more signatures to approve transactions, Internet Banking ensures these same rules are applied online for equivalent Internet transactions.

The Authorise Now page allows additional approvers to enter their authorisation details into your Internet Banking Session.

This page contains the following information:

  • Transaction Type - This will be automatically generated to be a Batch Payment.
  • The number of Authorisations required - This will indicate whether 1 or more people will be required to approve the transaction. Typically for Two-to-Sign accounts the authorisation count will indicate "1 of 2" when the Additional Approval Screen first appears. The count indicator recognises you as being the initial authoriser, and therefore indicates that another person will need to approve the transaction before it is processed. Please have authorised users enter their authorisation details to proceed with this transaction.
  • From Account - This will show the account you wish to use to make the payment.
  • Organisation - This is the Business Name that has been set up for each business Internet Banking member
  • Batch Description – This will show the name that you give to the batch payment.
  • Total Payments - This will show the dollar and cents value of the payment using the format $$.cc
  • Posting Date - This is the date the payment will be, or has been, made.
  • User Signon - The additional authorised users will need to enter their Users Signon details.
  • Access Code - The additional authorised users will need to enter their Access Code onto the scramble pad.

After this is complete, press Accept to continue with transaction approval, Change to edit transaction details, or Cancel to reject the transaction.

Transfer Authorisation Notification Sent

If you select Send Authorisation Request the screen displays a Payment Receipt Number for this request. It will also display the Authorised users by name.

Press Pay another Payee to make another Transfer.

Batch Authorisation Notification Sent

If you select Send Authorisation Request this screen displays a Batch receipt number for your Batch Payment Authorisation request. It will display the Authorised users by name.

Press Batches to return to the Batches page.

BPAY® Authorisation Notification Sent

If you select Send Authorisation Request this screen displays a payment receipt for your BPAY Authorisation request. It will also display the Authorised users by name.

Press Make Another Payment to make another Transfer.

Internal Transfer Authorisation Notification Sent

If you select Send Authorisation Request this screen displays a payment receipt for your Internal Transfer Authorisation request. It will display the Authorised users by name.

Press Another Payment to make another Transfer.

Authorisation Receipt

This screen is displayed when the final authorisation has been provided for a transaction that requires two or more signatures.

A receipt number and reference details are displayed for the transaction, and the transaction will now be processed.

To print a copy of this receipt for your records, click the Print button.

It is your responsibility to ensure that the details provided by you are correct or your transfer may be unsuccessful or may be paid to an unintended account. We do not check that the details provided by you are correct.

Secure Internet Banking is one of our ongoing priorities.VerifID makes our Internet Banking service safer than ever. For your added security, Transfer, Batch or BPAY® payment requires verification with VerifID.

How does it work?

  1. You will be required to enter a VerifID code to authenticate this transaction.
  2. This code will be supplied to you through a phone call to one of your contact numbers. Please select your preferred contact number and click on the Proceed Button.
  3. The automated call will be immediate and will read out your transaction details. If the transaction details are correct please press into the phone the digit as instructed. If the transaction details are incorrect or you wish to change, please click on the Change button in your internet banking screen and change the payment details.
  4. If you did not initiate this transaction, please call our Member Support Centre immediately on 13 19 87.
  5. The call will provide you with a single use VerifID Code. Please enter this code in the VerifID Code field and click on the Proceed button to proceed with the payment. This code is only valid for this payment.

To cancel your payment request, click on the Cancel button.

To pay a bill using BPAY®, simply select the BPAY button at the top of the page.

The Enter BPAY® Details screen will display if you select the BPAY button on the Transfer & BPAY menu. This option enables you to pay your bills using the BPAY service.

To make a BPAY payment:
  1. Click on the BPAY button on the Transfer & BPAY menu.
  2. Select the Account from the drop down selection list – this is the account your bill payment will be made from.
  3. Select an existing Biller you wish to pay from the drop down box OR you can leave this field empty and enter in the details of a new biller in the fields below. If you choose an existing biller their details will populate the Biller Code, Biller Name and Customer Reference fields, and you can skip to step 8 and enter the Payment Amount.
  4. Type in the Biller Code – this should appear near the BPAY logo on your bill.
  5. There is an option that enables you to Show Biller Name – this will verify that the Biller Code you have entered is correct and display the name of the biller corresponding to the code.
  6. Type in the Customer Reference Number - this number should appear on your bill near the BPAY logo and under the Biller Code.
  7. If you wish to add this biller to your BPAY billers list, select the checkbox Add to my BPAY Billers. If there is already a biller in your list with the same biller code and customer reference number, it will be considered a duplicate and not re-added.
  8. Type in the Payment Amount – this is the dollar and cents value to be paid to the biller. It should be entered in the format $$$.cc
  9. The Payment Date will default to the current date. If you wish this bill payment to be processed today, leave the Payment Date as it is. To schedule a payment for a future date, type in here.
  10. Select How Often you require to make this payment. This field will default to a payment frequency of ‘Once Only’. Payments can also be scheduled to occur on a regular basis by selecting the required frequency from the drop down selection box. The transfer frequency can be weekly, fortnightly, monthly, quarterly, half yearly, annually, four weekly or two monthly.
  11. If you wish to be sent an SMS notification about the processing of this payment, tick the checkbox Notify me by SMS when the payment is made. (Note - this check box will only display if you have activated SMS services. You can configure your accounts for SMS alerts and enquiries using the SMS services).

12. If you wish to be sent a copy of the payment via email, tick the checkbox Email me a copy of the receipt. This email is sent when the payment is created or authorised and does not confirm that the payment has been successfully processed. It is important to note that by changing your email address here your email address will be updated with us for all communication purposes.

The Confirm your BPAY® payment screen will display after the Continue button is selected on the Enter BPAY Details screen.

This screen allows you to review your BPAY payment details for the current transaction before the payment is scheduled for processing.

Please check your payment details carefully before proceeding.

It is your responsibility to ensure that all the details you provide are correct or your payment may be unsuccessful or may be paid to an unintended biller.

Press Proceed with Payment to continue, or Change to correct the BPAY details. Press Cancel to return to the Transfer & BPAY page.

Pending Payments will display for any Transfers and BPAY® payments that are pending to be processed. These could be payments you have set up to pay in the future or reoccurring payments.

This screen allows you to view all your Pending Payments from Internet Banking. This includes BPAY payments and payments to Newcastle Permanent accounts and other Australian financial institution accounts.

When viewing the Pending Payment table, All Payments are defaulted to display, however you are able to select BPAY or Transfers from the drop down menu, to separate your payments.

The Pending Payments table contains the following information:

  • Payments to - Who the payment is being made to.
  • Date Due - The date that the payment is scheduled to be made.
  • Amount - The amount of the payment being made.
  • Debit Account - The account that will be debited for the payment.
  • Available - Your current available balance on the account to be debited.
  • Frequency - How often the payment is going to be made.

You can delete a Pending Payment before it is processed by clicking on the relevant payment, and then selecting Delete.

You can also alter the details of a Pending Payment by clicking the Edit Button. Please note, however, that you cannot modify the details of a payment that has been authorised by multiple approvers.

The BPAY® Receipt screen provides a receipt for your BPAY payment, which includes a unique receipt number.

If you have a query regarding this BPAY payment in the future you may need to quote this number. We suggest that you print this page or make a written note of the receipt number.

The My Payees tab allows you to view all of your Payees. The table is defaulted to show 5 Payees at a time, however you are able to use the Change List Size drop down box to increase the number of Payees displayed. Simply select the number of Payees you would like displayed and press the Go button.

The My Payee table will display:

  • Name - This is the name of your Payee
  • BSB - This is the BSB of your Payee's financial institution
  • Account - This is your Payee's account number
  • Payee Description - The payee will use this reference to identify your payment.
Add new payee
  • The Add Payee screen appears after the Add new Payee button has been selected.
  • On this screen you can add a new payee to your My Payees list. This list can help you to make regular payments faster by pre-populating some of your payee’s details. This means you do not have to type them in each time.
  • To Edit a Payee, simply click on the Payee you wish to change, then select the Edit button.
  • The Edit Payee screen will be pre-populated with the current details of the selected payee from your Payees list.
  • To delete a Payee, simply click on the Payee you wish to remove, and then select Delete.
  • A prompt will then appear to ask "Are you sure that you want to delete this Payee?", in which you will need to select OK.
Edit Payee
  • To Edit a Payee, simply click on the Payee you wish to change, then select the Edit button.
  • The Edit Payee screen will be pre-populated with the current details of the selected payee from your Payees list.
  • To delete a Payee, simply click on the Payee you wish to remove, and then select Delete.
Edit Payee
  • To Edit a Payee, simply click on the Payee you wish to change, then select the Edit button.
  • The Edit Payee screen will be pre-populated with the current details of the selected payee from your Payees list.
  • To delete a Payee, simply click on the Payee you wish to remove, and then select Delete.
Delete payee

A prompt will then appear to ask "Are you sure that you want to delete this Payee?", in which you will need to select OK.

The Add Payee screen appears after the Add new Payee button has been selected on the My Payees tab.

On this screen you can add a new payee to your My Payees list. This list can help you to make regular payments faster by pre-populating some of your Payee’s details.

  1. Select the Add new Payee button.
  2. Enter a Payee Name – to identify this Payee.
  3. Enter the BSB of the Payee’s financial institution – This number identifies the bank, building society or credit union to which the payment will be made. The BSB needs to be 6 digits long and numeric. If the payee's account is with Newcastle Permanent, select the Use Newcastle Permanent's BSB box and the correct BSB will automatically be entered for you.
  4. Enter the Payee’s Account Number – This will be a maximum 9 digits.

Enter a Payee Description – This can be no more than 18 characters. The payee will use this reference to identify your payment.

The Edit Payee screen appears after the Edit button has been selected for one of the payees in your Payees list, which is displayed under the My Payees tab.

The Edit Payee screen will be pre-populated with the current details of the selected payee. You are able to edit the payees name and description only. If you need to edit the BSB or account number, you will need to delete this payee from the Payees list and add new Payee.

  1. Select the payee you wish to edit.
  2. Select the Edit button that appears under the payee's name.
  3. Edit the payee's Name as required – this could be a name or label that will help you to identify this payee.
  4. Edit the Payee Description as required - the payee will use this reference to identify your payment. It can be no more than 18 characters.

Please note that changing the payee information may or may not affect any future-dated or periodic payments to that payee.

All your Transfer and BPAY® payments will appear in the History table on this page. The drop down list gives you the option to view All Payments, Transfers only or BPAY payments only.

The BPAY® Biller list enables you to streamline your bill paying by keeping a list of those companies you make payments to on a regular basis.

The table is defaulted to show 5 Payees at a time, however you are able to use the Change List Size drop down box to increase the number of Payees displayed. Simply select the number of Payees you would like displayed and press the Go button.

In the My BPAY Billers table, it will display:

  • Biller - This is the name of your Biller
  • Code - This is your Billers BPAY Biller Code
  • BPAY Reference - This is your customer reference number
  • BPAY View® Registration - This allows you to receive your Bills directly to Internet Banking. This is only available if your Biller is registered for BPAY View. Please contact your Biller for this information.
  • AutoPay - This is if you have set up your Biller to have automatic payments.

On this screen you are also able to:

Add new BPAY Biller
  • The Add Biller screen appears after the Add new BPAY Biller button has been selected.
  • You will need to refer to the BPAY details provided on your bill to update this section.
  • To edit a BPAY Biller, simply click on the Biller you wish to change, then select the Edit button.
  • The Edit BPAY Biller Details screen will be pre-populated with the current details of the biller selected from your biller list. You are able to edit the My BPAY Biller Name field only.
  • To delete a BPAY Biller, simply click on the Biller you wish to remove, then select the Delete button.
  • A prompt will then appear to ask "Please confirm that you want to delete this BPAY Biller", in which you will need to select "OK".
Add new BPAY Biller
  • The Add Biller screen appears after the Add new BPAY Biller button has been selected.
  • You will need to refer to the BPAY details provided on your bill to update this section.
  • To edit a BPAY Biller, simply click on the Biller you wish to change, then select the Edit button.
  • The Edit BPAY Biller Details screen will be pre-populated with the current details of the biller selected from your biller list. You are able to edit the My BPAY Biller Name field only.
  • To delete a BPAY Biller, simply click on the Biller you wish to remove, then select the Delete button.
  • A prompt will then appear to ask "Please confirm that you want to delete this BPAY Biller", in which you will need to select "OK".

With participating BPAY® Billers you can receive your bills electronically by BPAY View®.

You can receive your bills online and view a summary of each bill with BPAY View. You can choose to pay the bill immediately or schedule payment for a future date. It will even keep track of the bills you have received and paid.

Your My BPAY® Billers list enables you to streamline your bill paying by keeping a list of those billers you make payments to on a regular basis.

When you complete a new BPAY transaction you will be able to select the required biller from this list, and their details e.g. biller code, name etc, will be added to the Enter BPAY Details screen automatically.

To add a new BPAY Biller:
  1. Select the Add new BPAY Biller on the My BPAY Billers tab.
  2. The Add Biller screen will then display.
  3. Add a new biller to your biller list by entering the following details.
  4. Biller Code - this should appear on your bill near the BPAY logo as shown below.
  5. Biller Name - pressing the optional Show Biller Name button will verify the biller code and display the name of the biller corresponding to the code entered.
  6. Biller Name - You can enter a personalised name for the biller. If you do, this will be displayed on all screens where the biller name is shown. If you don't enter a personalised name, then the biller's name will display as defined by BPAY.
  7. Customer Reference Number - this should appear on the biller near the BPAY logo as Ref: (as shown below).

An example of a BPAY Biller Code

Press Add to update the BPAY Biller to My BPAY list, or Cancel to return to the Payments screen.

The Edit BPAY® Biller Details screen appears after the Edit button has been pressed for a biller on your My BPAY Billers list. It will be pre-populated with the current details of the biller selected from your biller list. If you need to edit the Biller Code or your BPAY Reference Number, you will need to remove this Biller and add new BPAY Biller.

To edit an existing BPAY biller:

To edit an existing Biller simply click on the Biller and select Edit. You can change the following details about your Billers:

  1. My BPAY Biller Name; and for some billers
  2. the Customer Reference Number.

The personalised biller name will be displayed on all screens where the biller name is shown. If you remove the personalised name by clearing the field, then the biller's name will display as defined by BPAY.

Note: Changing the biller information will not affect any future-dated payments that you have set up to that biller. You will need to delete those payments and recreate them if you want the changes to apply to them.

This screen allows you to complete the registration process by completing the additional bill details that is specifically required by the biller you selected. This information varies from biller to biller and is attainable from your bill.

Click Ok to process your request, this can take up to two working days to complete. The status in the Biller list for the selected bill will change from Unregistered to Pending until the biller approves the request.

BPAY View® is a facility that enables you to view and pay your bills online using the Internet Banking service.

You can receive your bills online and view a summary of each bill. You can choose to pay the bill immediately or schedule payment for a future date. It will even keep track of the bills you have received and paid.

You will be notified by a message when a new bill arrives at Internet Banking. You will also receive a notification of new bills on the Home menu when you log on to Internet Banking.

If you are registered to receive BPAY View® electronic bills, any bills which are due will appear in My BPAY View tab, with unpaid bills listed at the top.

The following details will be displayed about the BPAY View bill:

  • Biller - The biller name
  • Code - The biller code
  • Bill ID - The unique ID number for the individual bill
  • Date Due - The date payment of this bill is required
  • Amount - The payment required on this bill
  • Status - Bill will appear as Paid, Unpaid or Paid Offline
View individual bills

Select the relevant bill in My BPAY View list, and click on Show to view a summary of the bill.

This screen shows the details of an individual BPAY View bill that is due, including the Biller Name, your BPAY Customer Reference number, the amount due and Due Date.

Select View Full Details to access the biller’s website and view a full copy of your bill. This bill will contain all the detail you would find in a regular paper bill.

Please note that some billers may only provide a summary of the bill online and not a detailed view. Also, where a detailed view is available, it may only be available for a limited time.

The BPAY View® service is available for Billers who have 'BPAY View' on their bill next to the BPAY logo.

Billers added to your My BPAY Billers List that show a status of ‘unregistered’ are also available for BPAY View, but have not been activated by you.

For the most up to date list of all participating billers you should consult the BPAY website http://www.bpay.com.au. More businesses are now offering the BPAY View service, so make sure you check this site regularly.

To receive your bills from a BPAY View® biller you must first register with that biller so that they can authenticate you.

The registration process may vary between billers. Some will require only your name, others will ask for your customer reference number and billing account number. Have your paper bill ready for the information regarding your current billing arrangements.

It can take up to two working days for the biller to process your registration request. When the registration for each biller is approved, you will:

  • see that the status of this biller has changed to Active on the BPAY Billers tab
  • start receiving your bills online from the next billing cycle

If for any reason the biller denies your registration request, you will need to follow this up with the individual biller concerned.

For more detailed information in BPAY View registration you should consult the BPAY View website http://www.bpay.com.au

To register with a BPAY View biller:
  1. Ensure the biller is in your My BPAY Billers list on the My BPAY View tab. The status of this biller will be 'Unavailable' until reconciliation with BPAY is done, then it will change to 'Unregistered'. The reconciliation is done daily.
  2. Select the Register button next to the relevant biller.
  3. The Authentication Requested by Biller screen will display.
  4. Enter the bill details as requested on the screen – this will vary from biller to biller.
Deregister a BPAY View biller

To stop receiving your bills online and return to receiving paper based bills you will need to deregister each of the relevant BPAY View billers.

It will take up to two working days for the biller to process your request. Any outstanding bills from this biller that you have set to be automatically paid will not be paid.

Deregistration only changes the way you receive your bills. You can still continue to pay your paper bills online via the normal BPAY function.

To deregister a BPAY View biller:
  1. Locate the biller in your frequent biller list on the My BPAY Billers tab.
  2. Select the Deregister button next to the relevant biller. The status of this biller will be 'Pending' until a reconciliation with the BPAY View is done. When this is complete it will change to 'Unregistered'.

If you have registered with any billers for BPAY View®, the BPAY View Alerts page will enable you to set-up SMS alerts about your bills. Alerts can be set-up to let you know that:

  • a new bill has been received from a nominated BPAY View biller
  • the due date for a bill has almost been reached
  • when the bill is auto-paid or it is due to be paid

At the top of the BPAY View SMS Alerts screen is a list of the BPAY View alerts that you have requested. You can add new alerts or delete from this list at any time.

Below this list are two drop down selection boxes. You can use these to request additional BPAY View SMS Alerts.

To request a new BPAY View alert:

  1. Go to SMS on the navigation panel (left hand side of the screen)
  2. Select the BPAY View Alerts tab
  3. Select the BPAY View Biller you wish this alert to apply to. You will need to create the biller on your My BPAY Billers List before it will be displayed here.
  4. Select the SMS Service that you require. This can be either when a bill arrives, or when a bill is almost due. If you wish to receive an alert about both, you will need to create two separate alerts for this Biller.
  5. Select Add to add the selected SMS service to the BPAY View SMS Alerts list

To delete an account alert:

  1. Go to SMS on the navigation panel (left hand side of the screen)
  2. Select the BPAY View Alerts tab
  3. Locate the BPAY View Alert in the Subscribed BPAY View SMS Alerts list
  4. Select the Delete button below the alert you wish to delete

When the confirmation message displays, select OK to continue and delete this service, or Cancel to keep the alert as it is.

Batch Payments

The Batch Payments menu can only be accessed if you have a Business Banking account. It will allow you to send payments to employees, creditors, suppliers and other parties where you might need to make multiple payments in a single transaction.

If you make payments to the same group of payees regularly then a Batch Template enables you to save this group and reuse this set of payee details again in the future.

You can even import a Batch from your accounting or payroll system. 

This list provides a summary of all of your individual pending and posted Batch Payments. Each item in this list is a one off payment (recurring payments are not supported).

Please note: keep your Batches to a maximum of 60 for performance purposes.

The following information is provided about each of your Batch Payments:

  • Description – the name that you give to the batch payment
  • Debit Account - the account that will be debited for this transaction
  • Batch Amount - this is the total amount that will be paid in this transaction
  • Payees – the total number of payees included in this batch payment
  • Posting Date – the date the payment will be, or has been, made
  • Status – describes the current status of this batch payment.

The status of a Batch Payment can be:

  • Active – Your payment(s) have been created but not yet submitted for processing or authorisation.
  • Unauthorised – if your account requires multiple users to authorise transactions, the status will display as unauthorised until this occurs.
  • Pending - the payment has been authorised and is scheduled to be paid on the payment date.
  • Processing - if the Batch Payment contains over 10 items it will not be processed immediately, it will be processed offline. A secure message will be sent advising of the outcome when the Batch Payment has been processed.
  • Posted – payment has been processed as per your instructions.
  • Failed - the payment has not been processed due to an error. For example, insufficient funds or an invalid BSB.
  • Unknown - This will occur if processing a Batch Payment took longer than expected. To identify if the payments have been successfully processed check whether the debit has been posted to your account. 

On the Batch Payments menu there is the Batch Templates tab. This list provides a summary of all of your Batch Payment templates. Batch Templates enable you to store the details of a group of payees to be used on a regular basis.

If you are making a payment where most payees are the same, you can also use an existing template as a base and then add, edit or delete the payees as required to build a new one-off payment or a new template for future use.

To action or edit a Batch Template, simply click on the template that you wish to view.

This list provides a summary of all of your Batch Templates. Batch Templates enable you to store the details of a group of Payees to be used on a regular basis to create Batch Payments.

If you are making a payment where most Payees are the same, you can also use an existing template as a base and then add, edit or delete the Payees as required to build a new one-off payment or a new template for future use.

The following information is provided about each of your Batch Templates:

  • Description – The name that you give to your template to make identification easier
  • Regular Amount - This is the regular payment amount that will be paid to your selected Payees
  • Payees - The total number of Payees attached to this template

To action or edit a Batch Template, simply click on the template that you wish to view.

  1. Select New Template to create, or click on an existing Batch Template and Edit.
  2. The Batch Template Details screen will appear, a Template ID will be automatically generated
  3. Enter a Template Description
  4. Select payees - Tick multiple payees to be paid with this transaction from the list or Add new Payee.

Press Save and Close to save your changes to the template and return to the Batch Templates screen, or press Cancel to discard your changes and return to the Batch Templates screen.

Batch payments will allow you to credit the accounts of employees, creditors, suppliers and other parties where you might need to make multiple payments in a single transaction.

  1. Select New Batch Payment, a Batch ID will be automatically generated
  2. Enter a Batch Description
  3. Select From Account - This is the account from which funds will be debited for this batch payment.
  4. Process Payment On – Enter the date the transaction will be processed; this is a one-off date. Recurring payments are not possible for Batch Payments.
  5. Select payees - Tick multiple payees to be paid with this transaction from the Payee list or Add Payee to Batch.
  6. If you wish to receive an SMS notification about the processing of this payment - tick Notify me by SMS when the payment is made. This excludes immediate payments (ie. today's date).
  7. If you wish to be sent a copy of the payment receipt via email, tick the checkbox Email me a copy of this receipt. This email is sent when the payment is created or authorised and does not confirm that the payment has been successfully processed. It is important to note that by changing your email address here your email address will be updated with us for all communication purposes.

Press Process Batch to save your changes and submit the batch for processing; press Save and Close to save your changes to the batch and return to the Batch Payments screen; or press Cancel to discard your changes and return to the Batch Payments screen.

You can add a new Payee to a Batch Payment and a Batch Template, as well as adding the Payee to your My Payees list for processing a Transfer. Please complete the following details when adding a new Payee to your Batch.

  1. Select Add Batch Payee.
  2. Enter Payee Name. The name should always match the title of the Payee’s account.
  3. Enter BSB Number or use Newcastle Permanent's BSB number.
  4. Enter Account Number.
  5. If you wish to include this Payee in your My Payees list used when transferring money, tick the box Add to my frequent payees list.
  6. Enter This Payment Amount if payee is to be automatically added to a Batch Payment.
  7. Add Payee Description - Please note the field can have up to 30 characters.

Press Save and Add Another to add this payee to the Batch Payment and start entering details for another payee; or press Save and Close to add this payee to the Batch Payment and return to the Enter Batch Payment Details screen. Press Cancel to return to the Enter Batch Payment Details without adding this payee to the Batch Payment.

You can edit a Batch Payee used in a Batch Payment or Template.

  1. Select Payee Name and click on Edit.
  2. The Edit Batch Payee screen will display and will be populated with the payee details entered at the time of creation.
  3. Edit the Payee details as required, such as Name, BSB number, Account Number and Description.

Press Save to save your changes and return to the Enter Batch Payment Details screen, or press Cancel to discard your changes and return to the Enter Batch Payment Details screen. 

This screen allows you the final opportunity to review your Batch Payment prior to processing. If you are the final authoriser you can only change the Process Payment Date and/or Account to be debited.

To proceed with the Batch Payment click on the Proceed Button. To return to the Batch Payment screen click Change Button. To cancel your Batch Payment request and return to the Batch Payment menu click the Cancel Button.

This screen is displayed when you or others have provided the final authorisation for a transaction.

A receipt number and reference details are displayed for the transaction, and the transaction will now be processed. Please make a note of these details for future reference. To print a copy of this receipt for your records, click the Print button. Alternatively, you can view a receipt of a previously processed Batch Payments from your Existing Batch Payments screen.

Please be aware that payments made after 4pm may be processed on the next Banking Business day. You cannot delete or cancel an immediate transfer or a transfer to be processed today.

Future dated payments with a date that is a non-Banking Business day may be paid the next Banking Business day. It is your responsibility to ensure that the details provided by you are correct or your transfer may be unsuccessful or may be paid to an unintended account. We do not check that the details provided by you are correct.

This screen enables you to upload an existing payments file using your own accounting/payroll system (e.g. MYOB or Quicken). You can also import a file that can be used as a Batch Template.

The Internet banking Batch Payment function allows you to import payment details using an Australian Banking Associated file format (".aba") which is also known as the Cemtex format. If prompted enter the following details:

  1. Bank User ID: 000 437
  2. Bank Identifier: NEW
  3. BSB Number: 650 001
  4. Account Number: [your Newcastle Permanent account to debit]
  5. Self-balancing: No

To upload your Cemtex file press the Browse button and choose the file.

Press Upload to upload the file and create a payment batch, or press Cancel to return to the Batch Payments.

Messages

The Write Secure Account Message screen enables you to send a new secure message to our Member Support Centre about a particular account.

Newcastle Permanent will respond to your enquiry within one business day. You can also call us on 13 19 87.

When we respond to this message, you will see notification of a new message on the Home page of your Internet Banking.

  1. Select the Send Message button in the Account Information section of your account
  2. The Write Secure Account Message screen will display
  3. Type the subject into the Subject box. Your account name and number will automatically be defined
  4. Write your message in the text box below

Press Send to send your message to our Member Support Centre, or Cancel to discard your message and return to the Accounts page. Press Print to print your message before sending it.You will see the message 'Your message has been sent'. 

The Messages Received screen displays your received secure messages from Newcastle Permanent. Messages received will display the time and date that the secure mail was received.

To view and reply to a received message:
  1. Go to the Messages menu.
  2. Select the relevant message in your Sent and Received or Show Received Only lists – the direction column in your inbox will identify if each message is sent or received.
  3. The Mail Received screen will open displaying details of the received message.
  4. Click on Reply to send a message back to our Member Support Centre.
To view messages you have sent to us:
  1. Go to the Messages menu.
  2. Select the relevant message in your Show Sent Only list.
  3. The Message Sent screen will open displaying details of your message sent.

The Create Message screen enables you to send a new secure message to our Member Support Centre. Newcastle Permanent will respond to your enquiry within one business day. You can also call us on 13 19 87.

When we respond to this message, you will see notification of a new message on the Home page of your Internet Banking.

  1. Select the Create Message button on the Messages menu
  2. The Write Message screen will display
  3. Type the subject into the Subject box
  4. Write your message in the text box below the subject field
  5. Press Send to send your message to our Member Support Centre, or Cancel to discard your message and return to the Messages page. Press Print to print your message before sending it.

You will see the message 'Your message has been sent'.

  1. Go to Messages in the navigation.
  2. Tick the Messages you wish to delete and select Delete Selected button.
  3. Or select the Delete All button to delete all messages on this screen.

The Resending Message screen is displayed when you select the Resend button on the Message Received and Sent screen. This screen enables you to send a Message item again to the Member Support Centre.

You may use this option if you have additional information that you wish to add to your previously sent message.

  1. Go to the Messages in the navigation.
  2. Select the relevant message in your Messages Sent – the direction column will identify if each message is sent or received
  3. The Message Sent screen will open displaying details of the previously sent message
  4. Select the Resend button on the message
  5. Contents of that message will display at the bottom of the screen
  6. A new message entry pane (text box) will display above the previous message - you can add information to this message.

Select Send to send your message to the Member Support Centre, or Cancel to return to the Messages Received or Sent screen. Select Print to print your message.

SMS

SMS Services enable you to either request specific account information via SMS or to be sent an SMS message if a certain action occurs on one of your accounts. This service is available wherever you are and whenever it suits you.

Whether you want to find out an account balance, or a list of up to 5 most recent transactions, you can send an SMS message from your mobile phone and receive an SMS message reply from us with the requested information.

SMS alerts and enquires are available to all Members using Internet Banking.

Before you can begin using any of the SMS alert or enquiry services available in Internet Banking, there are several steps you will need to complete to turn the service on.

To start using any SMS service in Internet Banking you must:

  1. Register your mobile phone number: The SMS Service can only be requested and received by this mobile number. You can enter or edit your mobile phone number at any time using the 'Change Personal Details' link on the SMS Settings page, or via the My Details option in Other Services. Please note: you can’t register the same mobile phone number multiple times, across different member numbers.
  2. Select the alert and enquiry services you require: To do this, click on 'Change active SMS services' on the SMS Settings page and tick to indicate the services you require (see 'How to set up SMS alerts and enquiries') . If you would like to receive account balances and recent transactions via SMS, you will also need to update your Quick Access Numbers.

Activate SMS Services: To turn on your selected SMS services, click the 'Turn on SMS' button on the SMS Settings page.

  1. Follow the steps on How to start using SMS Services as detailed above.
  2. On the SMS Settings page, click Change active SMS services.
  3. The SMS Settings tab will display
  4. Select the required SMS service/s to be added and Save
    • Balance enquiry
    • Transaction enquiry
    • Notification of Internet Banking messages
    • Internet and Phone Banking access blocked alert (Phone Banking available to Personal Members only)
    • Pause your SMS service. Should you wish to temporarily turn off the service between two dates.
  5. SMS enquiry failure notification. Select this if you wish to be SMS notified if your initial SMS request was incorrect.Payment alerts are set up in Payment Alerts.
  1. Go to SMS on the menu
  2. The SMS Settings screen will display
  3. Select the Change active SMS services option
  4. Deselect the SMS service you wish to remove and Save.

To utilise the SMS Payment Alerts and enquiry features of Internet Banking, you will need to assign each of your accounts a Quick Access Number (QAN). This number is used to identify the account in an abbreviated format.

The Quick Access Number screen displays a list of the QANs (if any) that have been allocated to each of your registered accounts. At the bottom of the screen is the facility to add a QAN. Alternatively, you can delete all QANs set up.

To add a Quick Access Number:
  1. Go to the SMS in the menu
  2. Select the Quick Access Number tab
  3. Select the Account you require from the drop down selection box
  4. Type in the number you wish to use as the QAN for this account – it can be any number less than 100 that you have not already used for another account.
To delete a Quick Access Number:
  1. Go to the SMS in the menu
  2. Select the Quick Access Number tab
  3. Select the Account you wish to remove from the Quick Access Number List.

Select the Delete button to delete this Quick Access Number.

The SMS History screen provides a record of previous SMS alerts and enquiries on any of the registered accounts you have configured in SMS Services.

The summary list displays the following details about each SMS message:

  • SMS ID
  • Date sent or received
  • Time sent or received
  • Type of message – notification, alert, enquiry or auto reply
  • Mobile number the SMS was sent to.

You can filter this summary list by either date range or message type by selecting the criteria you require from the drop down selection boxes at the bottom of the screen.

View the SMS message
  1. Select the SMS message in the summary list.
  2. Select View from the SMS message drawer.
  3. Details of the SMS message will appear.
  4. Click SMS History to return back to your SMS History, or Print to send this message.

Payment Alerts are only for future dated or periodic transfers on or above the nominated amount that have been set up on Internet Banking.

On the Payments Alerts screen is a list of the account alerts you have requested. You can add new alerts or delete from this list at any time. It is not possible to edit an alert. You will need to delete the existing alert and request a new alert for the account.

Below this list are two drop down selection boxes you can use to set up your Payment Alerts.

To request a new Payment Alert:
  1. Go to SMS in the menu
  2. Make sure you have turned on SMS Services.
  3. Select the Payment Alerts tab
  4. Select the Account you wish to apply the alert to
  5. Select the Amount that you wish to receive an alert for. Any future dated or periodic Internet Banking payments over this amount will trigger an alert. You will not receive alerts for immediate payments or transfers.
  6. Select Add to add the selected SMS service to your Payment Alerts
To delete a Payment Alert:
  1. Go to SMS in the menu
  2. Select the Payment Alerts tab
  3. Select the relevant SMS Payment Alert in the list
  4. Click Delete

When the confirmation message displays, select OK to continue and delete this service, or Cancel to leave this service unchanged.

Other Services

The Other Services menu provides access to a wide range of supporting banking services to help you to manage and customise your Internet Banking service with Newcastle Permanent.

The Change Access Code screen can be used to change your Access Code at any time. Any changes made will be effective the next time you log on to Internet Banking. Changing your Access Code regularly is highly recommended to increase your security.

Your new Access Code must meet the following requirements:

  • is exactly 6 characters long
  • it cannot contain numbers in consecutive order e.g. 123456, 987654
  • it cannot contain numbers that are repeated 3 times consecutively e.g. 111234, 987555.
How to change your access code:
  1. Go to the Other Services menu and select the Change Access Code option
  2. The Change Access Code screen will display
  3. Enter your old Access Code - please use the numeric scramble pad by clicking on the relevant numbers that make up your old Access Code.
  4. Enter your new 6 digit Access Code - please use the numeric scramble pad by clicking on the relevant numbers that make up your new Access Code.
  5. Re-enter you new Access Code - please use the numeric scramble pad by clicking on the relevant numbers that make up your new Access Code.

Press Change to set your new Access Code, or Cancel to leave it unchanged

You can use the My Details screen at any time to check the current email and mobile phone details we have registered for your Internet Banking profile.

It is important these details are correct as they may be used to contact you on issues relating to your Internet Banking, for example, to send SMS account alerts, or an email notification of transfers if these services have been activated for your accounts.

Your email address will automatically be updated for our records. Please note by providing your mobile number, this will only be used for SMS alerts. Read more about the SMS services.

Your email address will be used in accordance with the Newcastle Permanent’s Privacy Policy.

Press OK to save and update your details, or Cancel to return to Other Services.

The Session Details screen provides details of an individual Internet Banking session, such as time of log on, length of session and any transactions performed. If there were no transactions performed then this will also be stated.

If there are any details on the session summary that you are concerned about please contact your branch during business hours, send us a Secure Message via Internet Banking, or call our Member Support Centre on 13 19 87.

Press Done to return to the Other Services menu.

To use the Internet Banking service you are required to have read and accepted the Electronic Banking Terms and Conditions.

The Electronic Banking Terms and Conditions will be presented to you electronically the first time you log on to Internet Banking. They are also available for your reference at any time from the Other Services menu in Internet Banking.

We will also notify you of any changes to the Electronic Banking Terms and Conditions in the future and ask for your acceptance.

Please read the Terms and Conditions carefully.

If you have any questions regarding the Electronic Banking Terms and Conditions, please contact the Member Support Centre on 13 19 87.

The Order Cheque Book screen allows you to order cheque books for any eligible accounts in the drop down list that have a cheque facility attached.

At the Select Account field use the drop down list to select the account you wish to order a Cheque Book for and then click Confirm button to order a cheque book. You should receive your Cheque Book within 5 to 10 business days.

Click Cancel to return to the Other Services screen.

Please note that you cannot order a cheque book within 20 days of your previous cheque book request and you can only order a cheque book from the accounts displayed in the Account drop down box.

You can order a new statement for an account registered with Internet Banking (excluding credit cards and term investment accounts). You can only order a statement from the accounts displayed in the Select Account drop down box.

  1. Go to the Other Services menu in Internet Banking.
  2. Select the Order Statement option – the Order Statement screen will display.
  3. Select Account from the drop down list

Click Confirm button to order a statement.

Certain events occurring within Internet Banking will trigger informational messages for your attention. These events will generally occur while you are not logged on e.g. failure of a future-dated payment, a pending authorisation needs to be approved or an unsuccessful logon attempt.

These important messages will be shown to you after you accept the Terms and Conditions and/or change your Access Code if these are required, but before you see the Home page. Important Messages can also be viewed on this screen at any time during your current session, under Other Services, but will be automatically deleted when you log off.

The Request Tax Information screen allows you to see your interest earned for the previous financial year.

  1. Select Account from the drop down list for which you require Tax Information.
  2. Press Next to show Tax Information for your chosen account, or Cancel to return to the Other Services page.

Press Print to print your Tax Information or Return to return to the Other Services menu.

Apply or Enquire Online

  • Home Loans - Competitive interest rates and low fees.
  • Personal Loans - Flexible and affordable personal loans for a range of needs.
  • Term Deposits - A fixed rate of interest for the term you select.
  • Everyday Account - These two accounts can work together to help you manage your day-to-day finances as well as helping you save.
  • Savings Accounts - There is no minimum deposit and you can move your savings at any time to another Newcastle Permanent account online or over the phone.
  • Value+ Credit Card - Our low rate credit card offers one of the most competitive rates in the country.
  • Financial Planning - Personalised and strategic advice to help you secure your financial future.
  • Business Solutions - Quality financial solutions for business.
  • Home and Contents, Motor and Travel Insurance* - Get an online quote or apply online for a range of insurance products including home and contents, car and travel insurance.

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Here's some information for you:
Microsoft, Windows and Excel are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other counties.
Home, Contents, Motor Vehicle, Travel and Landlord Insurance are sold by Newcastle Permanent Building Society Limited ACN 087 651 992 (NPBS), Australian Financial Services Licence (AFSL)/Australian Credit Licence 238273 and are issued by AAI Limited ABN 48 005 297 807 trading as Vero Insurance (Vero Insurance) AFSL 230859. In arranging this insurance, NPBS acts under its own AFSL and under an agreement with the insurer, Vero Insurance. This is general advice only and does not take into account your objectives, financial situation or needs. You should consider whether or not the insurance is appropriate for you and the relevant Product Disclosure Statement (PDS) in deciding whether to buy or continue to hold any of these insurance products. You can get a PDS for the relevant insurance product from any branch of NPBS or by phoning 13 19 87. We may receive a commission for insurance product sales. Full details can be found in our Newcastle Permanent Financial Services Guide.
“we” or “us” or “our” means Newcastle Permanent Building Society Limited, ACN 087 651 992, Australian Financial Services Licence / Australian Credit Licence 238273.
» The links provided are to websites controlled or offered by third parties (non-Newcastle Permanent). Links to other websites are provided for convenience only and do not represent any endorsement by Newcastle Permanent of the products or services offered by the website owner.