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BSB 650 000

MemberAssist

We’re committed to looking after our members’ financial needs – even in difficult times.

MemberAssist Application

Anyone can experience temporary financial problems for a variety of reasons. Whether you are financially overcommitted, encounter job loss or reduced hours, become ill or injured, our MemberAssist program aims to tailor solutions to help you through difficult times.

We don’t believe in a ‘one-size fits all’ approach. We aim to tailor an approach based on your individual circumstances and address every request in-confidence.

We’re committed to looking after our members’ financial needs – even in difficult times. That’s why we have had a range of options in place for over 25 years to help our members through changes in personal circumstances.

We can explore a range of options to help you manage through a difficult period including (but not limited to):

  • Using advance repayments (if any);
  • Extending the loan term;
  • Lowering repayments by converting to interest-only; or,
  • Deferring or reducing repayments for a period of time.

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Customer-owned banking since 1903

  • Financial strength icon Financial strength Australia’s largest building society~.
  • Better value banking icon Better value banking No shareholders means profits are reinvested to benefit customers.
  • Banking anywhere Banking anywhere, anytime Online, mobile and worldwide access to your money.
  • Community support icon Community Support Over $1.5m invested in local communities each year.

Get in touch

  • Contact us Call 13 19 87

  • Enquiry Make an enquiry

    One of our friendly Financial Advisers will respond to your enquiry within 1 business day (Monday to Friday).

    All information is required unless otherwise stated as optional.

    One of our friendly Member Service Officers will respond to your enquiry within 1 business day.

    All information is required unless otherwise stated as optional.

    One of our friendly Home Loan Experts will respond to your enquiry within 1 business day.

    All information is required unless otherwise stated as optional.

    One of our friendly Personal Loan Experts will respond to your enquiry within 1 business day.

    All information is required unless otherwise stated as optional.

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    Please be aware to borrow this amount you will be required to provide security. You may continue with your online enquiry, providing security where requested, or you can contact our Member Support Centre on 13 19 87 to discuss our security requirements prior to completing your enquiry.

    Security against Loan

    The car should be less then eight years old and for personal use only.

    The motorcycle should be less then seven years old at the end of the loan term. Please note that only on-road and dual purpose motorcycles are accepted as security for a Personal Loan.

    To be used as security this account must be held with the Newcastle Permanent. If you would like to transfer your Term Deposit to the Newcastle Permanent please contact our Member Support Centre on 13 19 87.

    If the property is mortgaged, the mortgage must be held with the Newcastle Permanent to be accepted as security. If you would like to transfer your Mortgage to the Newcastle Permanent please contact our Member Support Centre on 13 19 87.

    Financial statements for the past two financial years will be required to support your application.

    Please note that unemployment benefits are not accepted as eligible income to apply for a Personal Loan. You may contact our Member Support Centre directly on 13 19 87 for further clarification on acceptable sources of income.

    Acceptable Pension type: Aged, Disability, Veterans Affairs and Carers. If you are receiving any other type of pension you may not be eligible for a Personal Loan. Please contact our Member Support Centre on 13 19 87 to discuss your eligibility.

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    Here’s some information for you: Terms and conditions apply and will be included with our loan offer.

    Here’s some information for you: Newcastle Permanent Building Society AFSL 238273.

    Here’s some information for you : Applications for finance are subject to Newcastle Permanent's normal credit approval process. Full terms and conditions will be included with our loan offer. Fees and charges are payable. Loans for commercial purposes are excluded.

    Here's some more information for you: This enquiry does not constitute a loan or pre-approval. Applications for credit are subject to Newcastle Permanents normal credit approval process. Full terms and conditions will be included with our loan offer. Fees and charges are payable.

    Here’s some information for you: Applications for finance are subject to Newcastle Permanent's normal credit approval process.

  • Locate us Find a local branch

    Find a local branch or ATM

    Find a Newcastle Permanent Branch or ATM* by typing in the suburb or postcode below:

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    * We have arranged for our members to have access to more than 3,000 ATMs Australia wide. This includes all Newcastle Permanent ATMs and Westpac Group ATMs. Westpac Group ATMs are the network of ATMs operated by Westpac Banking Corporation, St. George Bank, Bank SA and Bank of Melbourne. Fees and charges may apply to ATM transactions. Please see the product terms and conditions for details. Fees associated with using an ATM other than a Newcastle Permanent ATM or a Westpac Group ATM, are unascertainable.
    Terms of Use:
    The Locator Service ("the service") is provided by Westpac Banking Corporation ABN 33 007 457 141, with some elements of the service being provided by third parties (including but not limited to eHound Pty Ltd ABN 34 097 056 570). Newcastle Permanent Building Society Limited ("Newcastle Permanent") does not provide the service and has no control over the availability or accuracy of the service. Your use of this service is governed by the Terms of Use of Newcastle Permanent's websites and Newcastle Permanent's Privacy Statement.