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BSB 650 000

MemberAssist

We’re committed to looking after our members’ financial needs – even in difficult times.

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Do you need assistance with your home loan?

MemberAssist

Anyone can experience temporary financial problems for a variety of reasons. Whether you are financially overcommitted, encounter job loss or reduced hours, become ill or injured, our MemberAssist program can help you through difficult times.

We don’t believe in a ‘one-size fits all’ approach. We aim to tailor an approach based on your individual circumstances and address every request in-confidence.

We’re committed to looking after our members’ financial needs – even in difficult times. That’s why we have had a range of options in place for over 25 years to help our members through changes in personal circumstances.

Here for good

  • Financial strength icon Financial strength Australia’s largest building society.~
  • Better value banking icon Health focus Additional hygiene measures are in place to protect you and our staff.
  • Banking anywhere Banking anywhere, anytime Online, mobile and worldwide access to your money.
  • Community support icon Community support Over $1.5m invested in local communities each year.

We adapt

We're making changes to support you through these challenging times.

See how

Get in touch

  • Contact us Call 13 19 87
  • Enquiry Make an enquiry

  • Locate us Find a local branch

    Find a local branch or ATM

    You may notice a few hygiene and social distancing changes in our branches to protect customers and our people. If you are feeling unwell, please bank from home using the app, internet banking or call our local call centre team. 

    With many customers now choosing contactless ways of banking, you will find these branches open on a Saturday morning: Waratah, Wallsend, Greenhills, Charlestown Square, Raymond Terrace, Glendale, Kotara, Mount Hutton, Swansea, Erina, and Tuggerah.

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*Repayment pause would be implemented for an initial 3 months, and then reviewed. Any loan that has its repayments paused will have the interest capitalised, which means unpaid interest will be added to the outstanding loan balance. This means that your repayments may increase at the completion of the repayment pause, which may also result in an increase in the interest paid over the life of the loan. Customers can speak with us for the details on how this will work for their specific circumstances and loan.
Terms, conditions, fees, charges, eligibility criteria and credit criteria may apply. This information has been prepared without taking into account your objectives, financial situation or needs. Therefore, before acting on this information, you should consider its appropriateness having regard to these matters and the product Terms and Conditions.
MemberAssist Application
Vulnerable persons policy
~More than $11bn in total assets, 2020 Annual Report.