We are currently experiencing a high volume of calls. If you’re experiencing hardship as a result of COVID-19, please email us. If you are enquiring about your current home loan please email our lenders.
Dismiss

This site uses cookies to shape your online experience. Read more

Dismiss
Navigation

BSB 650 000

MemberAssist

We’re committed to looking after our members’ financial needs – even in difficult times.

Email us

Do you need assistance with your home loan?

MemberAssist

Anyone can experience temporary financial problems for a variety of reasons. Whether you are financially overcommitted, encounter job loss or reduced hours, become ill or injured, our MemberAssist program can help you through difficult times.

We don’t believe in a ‘one-size fits all’ approach. We aim to tailor an approach based on your individual circumstances and address every request in-confidence.

We’re committed to looking after our members’ financial needs – even in difficult times. That’s why we have had a range of options in place for over 25 years to help our members through changes in personal circumstances.

If you’re experiencing hardship as a result of COVID-19, please email us, with your name, contact number and a brief summary of your situation, and we will call you as soon as we can.

 

Customer-owned banking since 1903

  • Financial strength icon Financial strength Australia’s largest building society.~
  • Better value banking icon Better value banking No shareholders means profits are reinvested to benefit customers.
  • Banking anywhere Banking anywhere, anytime Online, mobile and worldwide access to your money.
  • Community support icon Community support Over $2m invested in local communities each year.

Your money on the go

Get fast, easy, secure access with our banking app.

Download now

Get in touch

  • Contact us Call 13 19 87

  • Enquiry Make an enquiry

  • Locate us Find a local branch

    Find a local branch or ATM

    You may notice a few changes in our branches such as social distancing and additional hygiene measures to protect customers and our people. 

    Search for
    View results as:
    View map
*Repayment pause would be implemented for an initial 3 months, and then reviewed. Any loan that has its repayments paused will have the interest capitalised, which means unpaid interest will be added to the outstanding loan balance. This means that your repayments may increase at the completion of the repayment pause, which may also result in an increase in the interest paid over the life of the loan. Customers can speak with us for the details on how this will work for their specific circumstances and loan.
Terms, conditions, fees, charges, eligibility criteria and credit criteria may apply. This information has been prepared without taking into account your objectives, financial situation or needs. Therefore, before acting on this information, you should consider its appropriateness having regard to these matters and the product Terms and Conditions.
MemberAssist Application
Vulnerable persons policy
~ Almost $11bn in total assets, 2019 Annual Report.