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Find the answers to frequently asked questions for Mobile Banking and Mobile Apps

Mobile Banking

If you are already registered for Internet Banking you will automatically have access to Mobile Banking. You use your existing Member Number and Access Code.

Yes, if you are not currently registered for Internet Banking you will need to complete this step first.

Once you have registered, you must first log on to Internet Banking from a computer or tablet device using your Member Number and temporary Access Code. Select the 'LOG ON' button in the top right hand corner of the website, enter your details and then change the temporary Access Code.

For security reasons, you’ll need to log on to Internet Banking within 30 days of receiving your temporary Access Code.

If you don’t have access to a computer or tablet, you will need to access the full version of Internet Banking on a smartphone device by clicking directly on the links below:

When you have successfully completed this first log on to Internet Banking you will be able to log on to Mobile Banking.

  • Check account balances and view transaction listings (last 32 days)
  • Transfer funds between your accounts registered for Internet Banking
  • Transfer funds to existing third party accounts that have been established within Internet Banking (up to your daily limit)
  • BPAY® payments to existing Billers that have been established within Internet Banking (up to the Billers maximum limit)

Yes, it is just as secure as our Internet Banking service. For security reasons always remember to keep your member number and access code private.

For further tips and information on how to stay safe on the internet please refer to Security Advice page.

Our Mobile Banking site is compatible with most mainstream mobile browsers and operating systems such as:

  • iPhone˘ and iPod touch˘ when running iOS 5.0.1 and above.
  • Devices running Android™ platform e.g. HTC Desire, Samsung Galaxy etc when running OS version 2.3 and above and the default browser (All supported devices must have JavaScript enabled and must accept session cookies).

You are able to change your access code from the logon screen by clicking the Change Access Code button.

You can also change your Access Code after logon by selecting the Other Services tab. If you have forgotten your Access Code please contact our Member Support Centre or visit your nearest Branch for further assistance.

Mobile Banking does not automatically store your member number and access code on the phone. Please ensure you check that your phone does not store a copy of this information via various phone setting options. If necessary refer to your mobile phone user guide or mobile service provider for assistance

The simple answer is no. There are no charges for registering for Internet Banking and any transactions you complete in Internet Banking, such as transfers and BPAY’s®, are all free. It is best to check with your mobile service provider if data fees will apply.

Mobile Banking does not have a facility to enter details of a new Payee.

Before you are able to perform a transfer using Mobile Banking you must first establish, and pay, a new Payee using Internet Banking. Once you have transferred to a new Payee via Internet Banking their details will appear on your ‘Select Payee’ list in Mobile Banking for future Transfers.

Mobile Banking does not have a facility to enter details of a new Payee.

Before you are able to perform a transfer using Mobile Banking you must first establish, and pay, a new Payee using Internet Banking. Once you have transferred to a new Payee via Internet Banking their details will appear on your ‘Select Payee’ list in Mobile Banking for future Transfers.

Mobile Banking does not have a facility to schedule future dated or recurring payments. To schedule future-dated or recurring payments please log on to Internet Banking.

Yes for Personal Members only. If your application for Online Redraw has been approved and your access granted, you can perform redraws via Mobile Banking.

Yes, but this is available for Business Members only. Mobile banking has the facility to both execute and authorise transactions from accounts that require more than one signature.

As it is not possible to print a receipt we suggest you select ’email confirmation‘ to keep as a record of the transaction.

Our Mobile Banking site will automatically log you out to reduce the risk of someone else accessing your accounts if you leave your mobile unattended.

We do recommend that you use the logout function of the site as soon as you finish your mobile banking session.

If your session remains idle for 5 minutes you will automatically be logged out.

Please call our Member Support Centre on 13 19 87 (Mon to Fri 8.00am to 8.00pm, Sat and Sun 8.00am to 4.00pm) to obtain a new access code or visit your nearest branch.

You will need to change this access code via Internet Banking before using Mobile Banking.

Yes, you can access Mobile Banking provided your mobile phone has International Roaming enabled. Additional carrier charges may apply for web access to Mobile Banking whilst overseas. Please refer to your mobile service provider for information on fees or charges.

Our team would love to help. Please call our Member Support Centre on 13 19 87 (Mon to Fri 8.00am to 8.00pm, Sat and Sun 8.00am to 4.00pm) or visit your nearest branch for further assistance.

Should I select the ‘remember me’ option on the Mobile Banking app if more than one person is using my phone?

If you have selected the ‘remember me’ option only the last four digits of your member number will display and you will still need to enter your Access Code to log on to Mobile Banking.  However, it may be a safer option to uncheck this option if more than one person is using the device. We also recommend that you assign a passcode for your device and use the logout function on the app as soon as you finish your Mobile Banking session.

For further tips and information on how to stay safe on the internet please refer to our Security Advice page

Mobile Apps

Please refer to FAQs above as the functionality does not change for our Apps.

Yes. The Newcastle Permanent Building Society Limited (NPBS) Mobile App for iPhone˘ offers members easy and fast banking on the go.

Visit our Mobile Apps page for further details, but please note that you will need an iTunes˘ account in order to download the app.

The iPhone˘ App is compatible for an iPhone˘ using iOS 5 and above.

Yes. The Newcastle Permanent Building Society Limited (NPBS) Mobile App for Android offers members easy and fast banking on the go. 

Please visit our Mobile Apps page for further details, but please note that you will need a Google Account which you can set up with a Gmail™ address or username on a Google-hosted domain to download the app. 

The NPBS Banking App for Android is compatible with mobile devices running Android version 4.0 up to version 6.0.

We have listened to your feedback; we have fixed bugs and improved the styling of our App to make things like saving your member number on the log on page available so you don’t have to keep re-entering this on your NPBS App.

Here’s some more information for you:

The complete terms and conditions for Internet, Mobile and Phone banking are contained in the Account Access Terms and Conditions.
Android™ and Google Play are registered trademarks of Google Inc.
˘ iPhone, iTunes and iPod touch are trademarks of Apple Inc.
® Registered to BPAY Pty. Ltd. ABN 69 079 137 518
Gmail™ is a trademark of Google Inc.
iTunes is for legal or rightholder–authorized copying only. Don’t steal music
∷ The iTunes Store is available only to persons aged 13 or older in the US and many other countries; see www.apple.com/support/itunes/ww/ for a list of countries. Requires compatible hardware and software, and Internet access (fees may apply). Terms apply. See www.apple.com/au/itunes/what-is for more information.
1. You need to be registered for Internet Banking with Newcastle Permanent to have access to Mobile Banking.