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We can help you take the stress out of travel, so you can focus on fun rather than your finances.

Be prepared before you leave

Whether you’re just heading overseas for a quick getaway, or you’re going all out on an around the world adventure, it’s important to be prepared. Here are some ways we can help you get travel-ready.

Organise your travel money

For increased security and flexibility while you’re overseas, it's often best to use a combination of spending methods like a credit card, debit card and cash.

We can help you organise a variety of ways to access your money overseas, such as a Visa Debit** or Value+ Credit Card#, Multi-currency Cash Passport or foreign currency, either drop into your local branch or call 13 19 87. 


It is important to purchase travel insurance as soon as you pay for your trip. We can help arrange your travel insurance online, by calling us or visiting your local branch.

Enable mobile banking and download our app

If you haven’t already, register for Internet or Mobile Banking by calling 13 19 87 or dropping into your local branch. Download our App for iPhone or Android™ to your mobile device, so you’re only a click away from your account information while travelling. 

Don't forget that your mobile phone will need to have International Roaming enabled. Additional carrier charges may apply for web access to Mobile Banking whilst overseas. Please check with your mobile service provider for information on fees or charges.

Tell us where you’re going

Before you go, tell us when you’re planning on travelling overseas. By doing this we can record your travel details and expect to see overseas transactions when we are monitoring unusual activity on your accounts. This will help avoid any unnecessary blocks being placed on your account. 

Register your trip with the Australian Government

Before you leave register your travel and contact details online at smarttraveller.gov.au. This will make it easier to contact you in an emergency.

Set-up direct debits for bills and payments

Don’t forget to put deliveries on hold (like newspapers) while you’re away. You might also want to pay any upcoming bills and ask someone to collect your important mail while you’re gone.

Make copies of your insurance certificates and credit card numbers

Make at least two copies of important travel documents like your passport, travel insurance policy, credit card numbers, visa, itinerary, tickets and contact details. It is a good idea to leave a copy at home with family or friends and keep another copy in a safe place while travelling, separate from the originals.

While you’re overseas

Here’s a few things to keep in mind while you’re outside of Australia

Carry your cash and cards in different places like your wallet or purse and throughout your luggage. 

That way if you lose anything, you’ll still have access to your funds when you need it.

Your Visa Debit and Value+ Credit cards will provide you with a convenient way to access local currencies overseas, anywhere Visa is accepted.

When overseas and making a purchase or withdrawing cash at an ATM select the ‘Credit’ option and you may also need your PIN to approve transactions.

Keep a close eye on your bank accounts and look out for any unusual transactions while you travel. If you notice any suspicious/unusual transactions on your account, contact us immediately so we can place a block on the account.

If you lose your card or your card is stolen while travelling, contact us immediately to cancel the card. This can be done by calling +61 2 4907 6501.

To report a lost or stolen Multi-currency Cash Passport, use the free Global Emergency Assistance details on your card.

Overseas holiday
Talk to us before going on your overseas holiday

Want to know more?

Contact us icon 13 19 87

Weekdays: 8am - 8pm
Sat - Sun: 8am - 4pm
or drop into your local branch

A great rate credit card

A simple low rate credit card with great features and benefits that really stacks up against the competitors.

Looking for more guidance?

Here’s some more information for you: 
You should consider the Terms and Conditions. Fees and charges may apply.
#Applications for the Value+ Credit Card are subject to Newcastle Permanent's approval. Fees and charges may apply. Full Conditions of Use are available on request and will be included in any loan offer.
** Newcastle Permanent Visa Cards are accepted anywhere, where Visa is accepted worldwide.
Multi-currency Cash Passport™ Prepaid MasterCard® Currency Card. Mastercard Prepaid Management Services Australia Pty Ltd (ABN 47 145 452 044, AFSL 386 837) arranges (including through Newcastle Permanent Building Society Limited ACN 087 651 992, Australian Financial Services Licence 238 273 (“NPBS”)) for the distribution of the Multi-currency Cash Passport™ (“Cash Passport”) in conjunction with the issuer, Heritage Bank Limited (ABN 32 807 652 024, AFSL 240 984). Before deciding to acquire the product, you should consider the Product Disclosure Statement for the relevant Cash Passport available at www.cashpassport.com.au, any branch of NPBS or by phoning NPBS on 13 19 87. This advice is general advice only and does not take into account your objectives, financial situation or needs. You should consider whether or not this financial product is appropriate for you. We may receive a commission for Cash Passport sales. Full details can be found in our Newcastle Permanent Financial Services Guide. MasterCard® and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated.
Newcastle Permanent Building Society Limited (ACN 087 651 992, Australian Financial Services Licence/Australian Credit Licence 238273) (“NPBS”) arranges for the sale and purchase of Foreign Cash in conjunction with Western Union Business Solutions (Australia) Pty Ltd (ABN 24 150 129 749, AFSL 404092). Western Union Business Solutions (Australia) Pty Ltd (or its subcontractor) is the supplier of Foreign Cash. For details about NPBS’ dispute resolution procedure and NPBS’ fees relating to Foreign Cash, please contact NPBS on 13 19 87.
Travel Insurance is sold by Newcastle Permanent Building Society Limited ACN 087 651 992 (NPBS), Australian Financial Services Licence (AFSL)/Australian Credit Licence 238273 and are issued by AAI Limited ABN 48 005 297 807 trading as Vero Insurance (Vero Insurance) AFSL 230859. In arranging this insurance, NPBS acts under its own AFSL and under an agreement with the insurer, Vero Insurance. This is general advice only and does not take into account your objectives, financial situation or needs. You should consider whether or not the insurance is appropriate for you and the relevant Product Disclosure Statement (PDS) in deciding whether to buy or continue to hold any of these insurance products. You can get a PDS for the relevant insurance product from any branch of NPBS or by phoning 13 19 87. We may receive a commission for insurance product sales. Full details can be found in our Newcastle Permanent Financial Services Guide.
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