Be prepared before you leave
Whether you’re just heading overseas for a quick getaway, or you’re going all out on an around the world adventure, it’s important to be prepared. Here are some ways we can help you get travel-ready.
Organise your travel money
For increased security and flexibility while you’re overseas, it's often best to use a combination of spending methods like a credit card, debit card and cash.
We can help you organise a variety of ways to access your money overseas, such as a Visa Debit** or Value+ Credit Card#, Multi-currency Cash Passport† or foreign currency, either drop into your local branch or call 13 19 87.
It is important to purchase travel insurance as soon as you pay for your trip. We can help arrange your travel insurance online, by calling us or visiting your local branch.
Enable mobile banking and download our app
If you haven’t already, register for Internet or Mobile Banking by calling 13 19 87 or dropping into your local branch. Download our App for iPhone› or Android™ to your mobile device, so you’re only a click away from your account information while travelling.
Don't forget that your mobile phone will need to have International Roaming enabled. Additional carrier charges may apply for web access to Mobile Banking whilst overseas. Please check with your mobile service provider for information on fees or charges.
Tell us where you’re going
Before you go, tell us when you’re planning on travelling overseas. By doing this we can record your travel details and expect to see overseas transactions when we are monitoring unusual activity on your accounts. This will help avoid any unnecessary blocks being placed on your account.
Register your trip with the Australian Government
Before you leave register your travel and contact details online at smarttraveller.gov.au. This will make it easier to contact you in an emergency.
Set-up direct debits for bills and payments
Don’t forget to put deliveries on hold (like newspapers) while you’re away. You might also want to pay any upcoming bills and ask someone to collect your important mail while you’re gone.
Make copies of your insurance certificates and credit card numbers
Make at least two copies of important travel documents like your passport, travel insurance policy, credit card numbers, visa, itinerary, tickets and contact details. It is a good idea to leave a copy at home with family or friends and keep another copy in a safe place while travelling, separate from the originals.