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We can help you take the stress out of travel, so you can focus on fun rather than your finances.

Be prepared before you leave

Whether you’re just heading overseas for a quick getaway, or you’re going all out on an around the world adventure, it’s important to be prepared. Here are some ways we can help you get travel-ready.

Organise your travel money

For increased security and flexibility while you’re overseas, it's often best to use a combination of spending methods like a credit card, debit card and cash.

We can help you organise a variety of ways to access your money overseas, such as a Visa Debit** or Value+ Credit Card#, Cash Passport Platinum Mastercard®† or foreign currency, either drop into your local branch or call 13 19 87. 


It is important to purchase travel insurance* as soon as you pay for your trip. We can help arrange your travel insurance online*, by phone or at your local branch.

Enable mobile banking and download our app

If you haven’t already, register for Internet or Mobile Banking by calling 13 19 87 or dropping into your local branch. Download our App for iPhoneor Android to your mobile device, so you’re only a click away from your account information while travelling. 

Don't forget that your mobile phone will need to have International Roaming enabled. Additional carrier charges may apply for web access to Mobile Banking whilst overseas. Please check with your mobile service provider for information on fees or charges.

Tell us where you’re going

Before you go, tell us when you’re planning on travelling overseas. You can do this through Internet Banking, dropping into your local branch or calling us on 13 19 87. By doing this we can record your travel details and expect to see overseas transactions when we are monitoring unusual activity on your accounts. This will help avoid any unnecessary blocks being placed on your account. 

Register your trip with the Australian Government

Before you leave register your travel and contact details online at This will make it easier to contact you in an emergency.

Set-up direct debits for bills and payments

Don’t forget to put deliveries on hold (like newspapers) while you’re away. You might also want to pay any upcoming bills and ask someone to collect your important mail while you’re gone.

Make copies of your insurance certificates and credit card numbers

Make at least two copies of important travel documents like your passport, travel insurance policy, credit card numbers, visa, itinerary, tickets and contact details. It is a good idea to leave a copy at home with family or friends and keep another copy in a safe place while travelling, separate from the originals.

Talk to us before going on your overseas holiday

Want to know more?

Contact us icon 13 19 87

Weekdays: 8am - 8pm
Sat - Sun: 8am - 4pm
or drop into your local branch

While you’re overseas

Here’s a few things to keep in mind while you’re outside of Australia

Carry your cash and cards in different places like your wallet or purse and throughout your luggage. 

That way if you lose anything, you’ll still have access to your funds when you need it.

Your Visa Debit and Value+ Credit cards will provide you with a convenient way to access local currencies overseas, anywhere Visa is accepted.

When overseas and making a purchase or withdrawing cash at an ATM select the ‘Credit’ option and you may also need your PIN to approve transactions.

Keep a close eye on your bank accounts and look out for any unusual transactions while you travel. If you notice any suspicious/unusual transactions on your account, contact us immediately so we can place a block on the account.

If you haven’t already, download our app for iPhoneor Android to your mobile device, so you’re only a click away from your account information while travelling.

If you lose your card or your card is stolen while travelling, contact us immediately to cancel the card. This can be done by calling +61 2 4907 6501.

To report a lost or stolen Cash Passport™ Platinum Mastercard®, use the free Global Emergency Assistance details on your card##.

A great rate credit card

A simple low rate credit card with great features and benefits that really stacks up against the competitors.

Here’s some more information for you: 
You should consider the Terms and Conditions. Fees and charges may apply.
#Applications for the Value+ Credit Card are subject to Newcastle Permanent's approval. Fees and charges may apply. Full Conditions of Use are available on request and will be included in any loan offer.
^Newcastle Permanent Visa cards are accepted anywhere where Visa is accepted worldwide.
Mastercard Prepaid Management Services Australia Pty Ltd (ABN 47 145 452 044, AFSL 386 837) arranges for the issue of the Cash Passport™ Platinum Mastercard® (“Cash Passport Platinum”) in conjunction with the issuer, Heritage Bank Limited (ABN 32 087 652 024, AFSL 240 984). You should consider the Product Disclosure Statement for the Cash Passport Platinum available at, any branch of Newcastle Permanent Building Society Limited ACN 087 651 992, Australian Financial Services Licence 238 273 (“NPBS”) or by phoning NPBS on 13 19 87 before deciding to acquire the product. Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider if it is appropriate for you. 
Mastercard® is a registered trademark and the circles design is a trademark of Mastercard International Incorporated.
We may receive a commission for Cash Passport Platinum sales. Full details can be found in our Newcastle Permanent Financial Services Guide or by calling us on 13 19 87.
##Terms and Conditions apply. Customer must contact Customer service to report lost or stolen card. Emergency cash can be arranged up to the balance on your Cash Passport Platinum, subject to availability of funds at the approved agent location.
Fees and charges apply. Newcastle Permanent Building Society Limited (ACN 087 651 992, Australian Financial Services Licence/Australian Credit Licence 238273) (“NPBS”) arranges for the sale and purchase of Foreign Cash in conjunction with Travelex Limited (ABN 36 004 179 953, AFSL 222444). Travelex Limited is the supplier of Foreign Cash services. NPBS is not responsible for and does not guarantee this service. Amounts paid for Foreign Cash do not represent a deposit with, or any other liability of NPBS. For details about NPBS’s dispute resolution procedure and NPBS’s fees relating to Foreign Cash, please contact NPBS on 13 19 87.
*Travel insurance is arranged by Newcastle Permanent Building Society Limited ACN 087 651 992 AFSL 238273 (NPBS). This insurance is issued and managed by AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance as agent for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708. Terms, conditions, limits and exclusions apply. NPBS, Allianz and/or Allianz Global Assistance do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs. Where any advice is provided by NPBS or its representatives, it is general advice only and provided on behalf of NPBS and not on behalf of the insurer Allianz or its agent Allianz Global Assistance. Allianz and/or Allianz Global Assistance are not responsible for any such advice. Before making a decision you should consider whether the insurance is appropriate for you and the Product Disclosure Statement. If you purchase a policy, we receive a commission which is a percentage of your premium. Our staff earn a salary and may also be eligible for annual and other discretionary performance bonuses that are based on a number of factors that include the amount of insurance products sold. Discretionary bonuses may be of a monetary or non-monetary nature. We may also receive other benefits under our agreement with Allianz that are not directly related to the services we provide you. Ask us for more details before we provide you with any services on this product.
Google Play and the Google Play logo are trademarks of Google Inc.
^ iPhone, Apple and the Apple logo are trademarks of Apple Inc. App store is a service mark of Apple Inc., registered in the U.S. and other countries.