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Supporting our people and customers

For over 117 years, we’ve been here for our people, our customers and our community. In response to COVID-19, we're adapting our services to keep meeting the changing needs and preferences of our customers.

The health and safety of our staff and customers remains our top priority. As part of our COVID-19 Safety Plan to serve you safely we continue to follow government health advice and have implemented additional cleaning measures and social distancing in our branches. Despite these changes, we understand that you may prefer to do your banking from home or switch to contactless payments. If you are feeling unwell, please bank from home using the app or internet banking.  

Our Hunter-based Customer Contact team are here to support you with phone banking, or help you to access internet banking and the app. Our specialist lenders and financial planners are also available to support you over the phone.

As we adapt to navigate this challenge together, we encourage any of our customers who may be experiencing hardship to contact our support team about our relief packages, including measures to help small businesses through COVID-19.

Impacted by COVID-19?

We are here to help.

Home loan, personal loan, credit card and small business customers who are impacted can request a pause in their repayments for up to six months (including a 3 month checkpoint) if necessary, with interest capitalised.*

If you’re experiencing hardship as a result of COVID-19, please email us

Adapting to help you

Help with your banking

Here for good

  • Financial strength icon Financial strength Australia’s largest building society.~
  • Better value banking icon Health focus Additional hygiene measures are in place to protect you and our staff.
  • Banking anywhere Banking anywhere, anytime Online, mobile and worldwide access to your money.
  • Community support icon Community support Over $2m invested in local communities each year.
*Repayment pause would be implemented for an initial 3 months, and then reviewed. Any loan that has its repayments paused will have the interest capitalised, which means unpaid interest will be added to the outstanding loan balance. This means that your repayments may increase at the completion of the repayment pause, which may also result in an increase in the interest paid over the life of the loan. Customers can speak with us for the details on how this will work for their specific circumstances and loan.
Terms, conditions, fees, charges, eligibility criteria and credit criteria may apply. This information has been prepared without taking into account your objectives, financial situation or needs. Therefore, before acting on this information, you should consider its appropriateness having regard to these matters and the product Terms and Conditions.
~More than $11bn in total assets, 2021 Annual Report.