In 2018, we proudly celebrated our 115th year of providing better value banking for our customers, and keeping the big four banks honest along the way.

Despite intense competitive pressure and a sustained period of record low interest rates, we delivered a strong $43.8m net profit after tax to reinvest in the business for the future to sustain our exceptional financial strength.

So on behalf of our dedicated team of nearly 1,000 local staff, we say thank you. We promise to continue delivering a better way of banking and meaningful support for our community – today, tomorrow and long into the future.

- Download 2018 Annual Report

- Download 2018 Full Financial Report


In 2018, we proudly celebrated our 115th year of providing better value banking for our customers, and keeping the big four banks honest along the way.

Because we’re 100% owned by our customers, and we don’t have any shareholders, all our profits go back into the business to provide market leading products and services, and support for our local communities. 

Let’s take a look at some of our performance highlights.

We were rated the number one Australian financial institution for customer satisfaction in June*.

Having Australia’s happiest banking customers shows that our way of banking, that puts people before profits, is the way banking should be.

And to top it off, we took out Australia’s Home Lender of the Year and were crowned Australia’s best customer-owned banking organisation - just to name a couple of the national awards we received^.

Not bad for a year’s work, if you ask us.

Despite intense competitive pressure and a sustained period of record low interest rates, we delivered a strong $43.8m net profit after tax to reinvest in the business for the future to sustain our exceptional financial strength.  

We undertook one of our biggest ever recruitment drives, inviting Digital and IT specialists to take their seat with Newcastle Permanent.

Our staff uniforms also got a stylish makeover, and they’ve never looked better … [Nice twirl, Reece]

Again this year, we gave back to our local communities in a big way…  

Through our community partnerships, staff donations, volunteering and fundraising we invested over $2 million to help families in our communities lead healthy, active and happy lives.

We celebrated ten years of partnering with Northern NSW Football.

Plus, the Newcastle Permanent Charitable Foundation celebrated 15 years of supporting life-changing community projects with over $1.5m in grants distributed during the year.   
While it’s been a great year for us, it’s not time to put our feet up and rest on our laurels.

We’ve got a lot of exciting things in the works as we continue to roll out the biggest digital transformation in our history.

We recently launched Osko for near real-time payments – ahead of two of the four major banks#.

And we continue to improve our digital customer experience by enhancing our Internet and Mobile Banking, and instant account opening capability, and implementing new technologies that will make banking with us even easier.

All this wouldn’t be possible without the continued support of our customers. 

So on behalf of our dedicated team of nearly 1,000 local staff, we say thank you. 

We promise to continue delivering a better way of banking and meaningful support for our community – today, tomorrow and long into the future.

The digital transformation will deliver real-time banking and engagement to our customers and respond to their needs by offering first class financial products and services anywhere, at any time.

Jodie Emanuel
Manager COBOL Solutions (IT)

View the interactive 2018 Annual Report



Better outcomes for our customers and communities

  • npbs icon Customer-owned banking Proudly owned by customers, not shareholders, for 115 years
  • passionate people Award-winning products Australia’s Best Customer-Owned Banking organisation^
  • Home Loans Better value home loans Australia’s Home Lender of the Year, again^
  • happy lives Our customers are happy Rated No. 1 Australian financial institution for customer satisfaction in June 2018*
  • Better value banking icon A great place to work Our staff rate us above industry average for employee engagement
  • Financial strength icon Financial strength Largest and financially strongest customer-owned banking institution based in NSW~
  • npbs favorite icon Community support Over $2m invested in community events, children's sport and education
  • Football icon 10 years of Football Celebrated 10 years of partnering with Northern NSW Football
  • who we help icon Charitable Foundation Grants Over $1.5m distributed in Newcastle Permanent Charitable Foundation grants
  • mobile app Faster payments for customers Launched Osko® (near real-timepayments) ahead of two of the four major banks
  • internet banking icon Digital transformation program Enhancements to digital capability via Internet and Mobile Banking, and instant account opening
  • Community support icon Strong net profit reinvested $43.8m net profit after tax reinvested in the business for the future

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Here's some more information for you: 
References to the four major banks in this Annual Report are to ANZ, Commonwealth Bank, NAB and Westpac, and do not include their subsidiary entities or brands, such as St. George and Bankwest. 
^Mozo Experts Choice 2018 Annual Awards. 
*Ratings sourced from Roy Morgan Customer Satisfaction Survey, June 2018. 
~Based on net assets
#BPAY® and Osko® are trademarks of BPAY Pty Ltd ABN 69 079 137 518.
© Newcastle Permanent Building Society Limited 2015-2018. ACN 087 651 992 Australian Financial Services Licence / Australian Credit Licence 238273