In 2018, we proudly celebrated our 115th year of providing better value banking for our customers, and keeping the big four banks honest along the way.

Despite intense competitive pressure and a sustained period of record low interest rates, we delivered a strong $43.8m net profit after tax to reinvest in the business for the future to sustain our exceptional financial strength.

So on behalf of our dedicated team of nearly 1,000 local staff, we say thank you. We promise to continue delivering a better way of banking and meaningful support for our community – today, tomorrow and long into the future.

- Download 2018 Annual Report

- Download 2018 Full Financial Report


After a big twelve months, we were proud to report another successful year for Newcastle Permanent at our 2018 Annual General Meeting. 

We encourage all our customers to attend to hear about our results, have their say on important matters and share their ideas with us.

If you didn’t get a chance to join us on the day, this short video will give you a run down on some of our performance highlights.

In 2018, we proudly celebrated our 115th year of providing better value banking, and keeping the big four banks honest along the way.

We were rated the number one Australian financial institution for customer satisfaction in June.

Disclaimer on screen, Ratings sourced from Roy Morgan Customer Satisfaction Survey, June 2018

And to top it off, we took out Australia’s Home Lender of the Year and were crowned Australia’s best customer-owned banking organisation - just to name a couple of the national awards we received.

Disclaimer on screen, Mozo Experts Choice 2018 Annual Awards

Despite intense competitive pressure and a sustained period of record low interest rates, we delivered a strong $43.8m net profit after tax.

Through our community partnerships, staff donations, volunteering and fundraising we invested over $2 million to help families in our communities lead healthy, active and happy lives.

Plus, the Newcastle Permanent Charitable Foundation celebrated 15 years of supporting life-changing community projects with over $1.5m in grants distributed during the year.   

We’ve got a lot of exciting things in the works as we continue to roll out the biggest digital transformation in our history.

We recently launched Osko for near real-time payments. 

And continue to enhance our Internet and Mobile Banking, and instant account opening capability.  

On behalf of our dedicated team of nearly 1,000 local staff, we say thank you. 

We promise to continue delivering a better way of banking and meaningful support for our community – today, tomorrow and long into the future.

The digital transformation will deliver real-time banking and engagement to our customers and respond to their needs by offering first class financial products and services anywhere, at any time.

Jodie Emanuel
Manager COBOL Solutions (IT)

View the interactive 2018 Annual Report



Better outcomes for our customers and communities

  • npbs icon Customer-owned banking Proudly owned by customers, not shareholders, for 115 years
  • passionate people Award-winning products Australia’s Best Customer-Owned Banking organisation^
  • Home Loans Better value home loans Australia’s Home Lender of the Year, again^
  • happy lives Our customers are happy Rated No. 1 Australian financial institution for customer satisfaction in June 2018*
  • Better value banking icon A great place to work Our staff rate us above industry average for employee engagement
  • Financial strength icon Financial strength Largest and financially strongest customer-owned banking institution based in NSW~
  • npbs favorite icon Community support Over $2m invested in community events, children's sport and education
  • Football icon 10 years of Football Celebrated 10 years of partnering with Northern NSW Football
  • who we help icon Charitable Foundation Grants Over $1.5m distributed in Newcastle Permanent Charitable Foundation grants
  • mobile app Faster payments for customers Launched Osko® (near real-timepayments) ahead of two of the four major banks
  • internet banking icon Digital transformation program Enhancements to digital capability via Internet and Mobile Banking, and instant account opening
  • Community support icon Strong net profit reinvested $43.8m net profit after tax reinvested in the business for the future

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Here's some more information for you: 
References to the four major banks in this Annual Report are to ANZ, Commonwealth Bank, NAB and Westpac, and do not include their subsidiary entities or brands, such as St. George and Bankwest. 
^Mozo Experts Choice 2018 Annual Awards. 
*Ratings sourced from Roy Morgan Customer Satisfaction Survey, June 2018. 
~Based on net assets
#BPAY® and Osko® are trademarks of BPAY Pty Ltd ABN 69 079 137 518.
© Newcastle Permanent Building Society Limited 2015-2018. ACN 087 651 992 Australian Financial Services Licence / Australian Credit Licence 238273