ANZAC Day hours: our Customer Contact Centre will operate from 1-4pm on 13 19 87. All branches will be closed.
Information | Security
BSB 650 000
Friday 4 December, 2015.
We’ve listened to what you want and created a fresh new design that will make things easier to find and easier to use – whether you’re on a desktop computer, tablet or smartphone.
All your favourite tools and features are here to stay plus we’ve added a bunch of great new ones to explore, like a range of educational guides with financial tips on everything from buying your first home through to growing your super.
You can now also apply for many of our award-winning products with just a few clicks.
There are no changes to Internet Banking or our mobile banking apps so you’ll continue to enjoy fast and secure access to your money anywhere, anytime.
Find out how to use the navigation menu to access our full range of banking products, tools and services and Internet Banking.
If you’re after information in a hurry, try our improved, new search feature.
At the bottom of every page, you’ll find our contact details, including phone number and BSB, plus a couple of great new features to help you get in touch.
You can now apply for many of our products with just a few clicks.
Whether you’re buying your first home, heading overseas or considering starting a business, we’ve put together some educational guides to help get you started.
Find our how much you could borrow or easily compare home loans to find the one that best suit you.
We're sure you have a few questions. We've done our best to answer them below.
If you don’t have access to a computer or tablet, you can still access the full version of Internet Banking by clicking directly on the links below:
To make sure you get the best experience using our new sites tools and features, make sure you’re using the most recent version of your preferred browser.
Not sure if your browser is up to date? Find out here.
It’s easy – just click the green ‘LOG ON’ button in the top right corner, and choose ‘Personal’ or ‘Business’.
Then, securely enter your login details and you’re good to go.
If you have any feedback on our new website, we’d love to hear from you.
Here are your options to get in touch:
Just click on ‘TOOLS & SERVICES’ from the main menu and select ‘Interest Rates’ from the drop down list.
More and more people are using our website on different devices – like tablets and smartphones – so we’ve created a fresh new design which will make things easier to find and easier to use, whichever device you’re on.
We’ve also listened to feedback from our customers and added a bunch of great new features, like our educational guides with financial tips on everything from buying your first home through to growing your super. Plus, you can now apply for many of our award-winning products in just a few clicks.
We hope you enjoy the new features!
We recommend that cookies are enabled when visiting our website. If they are disabled, there’s a risk that some of the website’s functionality will cease to work, so we can’t guarantee the best possible web experience. You can always disable cookies through your browser settings and preferences.
You should also know, the cookies used by our website will not personally identify you as a website visitor.
Most online product applications take around 5 minutes to complete. Plus, you can save your progress at any time and return to complete the application by using your unique application reference number.
Your new account should be opened within 1 working day of your successful application. If there are any problems with the application, we’ll get in touch with you during this time.
You can now apply online for the following products in just a few clicks:
When you apply online you can choose whether you would like to proceed with electronic or manual identification. If we are unable to verify your identity electronically or you select manual identification, you will need to download and complete the Identity Verification Form and lodge it with an Australia Post Office or drop into one of our branches.
We’ve introduced a new security feature which requires you to enter your mobile number to receive a 6-digit security code. You’ll need to enter this security code to start your application with us. It’s how we know you’re a real person making a real application.
Got another question you need help with? View all frequently asked questions here.
We’d love to know what you think so be sure to share your feedback with us.
One of our friendly Financial Advisers will respond to your enquiry within 1 business day (Monday to Friday).
All information is required unless otherwise stated as optional.
One of our friendly Member Service Officers will respond to your enquiry within 1 business day.
One of our friendly Home Loan Experts will respond to your enquiry within 1 business day.
One of our friendly Personal Loan Experts will respond to your enquiry within 1 business day.
We issue this to you when you apply for access to internet or phone banking.
If you are having trouble locating your member number, please contact our Member Support Centre on 13 19 87.
Please be aware to borrow this amount you will be required to provide security. You may continue with your online enquiry, providing security where requested, or you can contact our Member Support Centre on 13 19 87 to discuss our security requirements prior to completing your enquiry.
The car should be less then eight years old and for personal use only.
The motorcycle should be less then seven years old at the end of the loan term. Please note that only on-road and dual purpose motorcycles are accepted as security for a Personal Loan.
To be used as security this account must be held with the Newcastle Permanent. If you would like to transfer your Term Deposit to the Newcastle Permanent please contact our Member Support Centre on 13 19 87.
If the property is mortgaged, the mortgage must be held with the Newcastle Permanent to be accepted as security. If you would like to transfer your Mortgage to the Newcastle Permanent please contact our Member Support Centre on 13 19 87.
Financial statements for the past two financial years will be required to support your application.
Please note that unemployment benefits are not accepted as eligible income to apply for a Personal Loan. You may contact our Member Support Centre directly on 13 19 87 for further clarification on acceptable sources of income.
Acceptable Pension type: Aged, Disability, Veterans Affairs and Carers. If you are receiving any other type of pension you may not be eligible for a Personal Loan. Please contact our Member Support Centre on 13 19 87 to discuss your eligibility.
This will help direct your enquiry
Here’s some information for you: Terms and conditions apply and will be included with our loan offer.
Here’s some information for you: Newcastle Permanent Building Society AFSL 238273.
Here’s some information for you : Applications for finance are subject to Newcastle Permanent's normal credit approval process. Full terms and conditions will be included with our loan offer. Fees and charges are payable. Loans for commercial purposes are excluded.
Here's some more information for you: This enquiry does not constitute a loan or pre-approval. Applications for credit are subject to Newcastle Permanents normal credit approval process. Full terms and conditions will be included with our loan offer. Fees and charges are payable.
Here’s some information for you: Applications for finance are subject to Newcastle Permanent's normal credit approval process.
Find a Newcastle Permanent Branch or ATM* by typing in the suburb or postcode below: