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After more than three years managing our Bathurst branch, Julie-Ann says customer service and community work set us apart.

Wednesday, 11 October, 2017.

When Julie-Ann Jones moved 850 kilometres with her family from Mildura to Bathurst, she thought her new home town was a cosmopolitan metropolis. Having moved from the remote country Victoria town, Bathurst presented more social, education and work opportunities for her young family. 

Now, our Bathurst Branch Lending Manager considers the Central West NSW town the perfect blend of country and urban lifestyles.

"Honestly, it was a lot busier and more metropolitan than where I was from," she said. "It’s about twice the size of Mildura and it’s only a stone’s throw from the cities in comparison.  Bathurst still has the country feel to it but it’s very close (in comparison) to Sydney, Wollongong, Canberra, the Central Coast, and those types of places. But you get that laid-back lifestyle still."

Julie-Ann said the move came after more than 30 years of visiting her father, a truck driver, in Bathurst. Her son and daughter, 20 and 21, and husband are 'locals' now and live and work in Bathurst.  

Since opening our Bathurst branch in April 2014, Julie-Ann has enjoyed getting involved in the community. Her role as a branch and mobile lender means she travels as far out of Bathurst as Cowra, Lithgow and Oberon to help people with loans. 

“I love the people, I love the community, I try to get around and do lots of networking,” Julie-Ann said. “The place and people just have so much to offer. 

"I’ve been involved with Women in Business and Central West Business Leaders luncheons, chamber of commerce meetings, of course, but I just generally enjoy the contact with the customers, which is why I love the work that I do."

"People realise they don’t just have a financial institution in town; they have an organisation that actually cares about the community, an organisation that’s willing to support important initiatives in the community." - Bathurst Branch Lending Manager Julie-Ann Jones

A female Newcastle Permanent branch manager in black and white uniform
Bathurst Branch Lending Manager Julie-Ann Jones.

Julie-Ann said the Newcastle Permanent branch had been successful in the three and half years since it opened in Bathurst, which she put down to her team’s commitment to go above and beyond for customer service. 

"I like to think we go a bit further with our customer service than other financial institutions do," she said. "Our members have the right to the best service all the time. We’re really led by that notion."

The Newcastle Permanent’s structure as a building society and the work we do in the community also resonated with people, Julie-Ann said. 

"We’ve developed the Introducer Program in the region and given out cheques to organisations involved, such as the Bathurst Bulldogs Rugby Club and Bathurst Bell Ringers.

"The Newcastle Permanent Charitable Foundation has provided grant funding to a range of charities and good causes, including Headspace, Variety, the Children's Charity, to the PCYC and there was another for Riding for the Disabled, here in Bathurst. 

"People realise they don’t just have a financial institution in town; they have an organisation that actually cares about the community, an organisation that’s willing to support important initiatives in the community.

"The fact that we’re not a bank also resonates. People are conscious of the fact that we’re a mutual building society; an organisation that’s owned by, and run for the benefit of its members. People are becoming more and more aware of how lenders invest their money. Newcastle Permanent has no shareholders and is able to return profits to customers and communities and that’s a good look for us."

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