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We’re extending a disaster relief package to our customers in the NSW Northern Rivers affected by severe flooding.

UPDATE 03/04/17: The flood in Lismore has devastated the CBD, including our local branch, which will remain closed until we can assess the damage. Our local branch staff are helping with the clean up around town and will relocate our Ballina branch later this week to assist customers from there. If you need cash, our Lismore Shopping Square and Goonellabah ATMs are operating and customers can also access funds through any Westpac Group ATM^.

Our disaster relief package for customers affected by the flood, so call us on 13 19 87 to see how we could help. Our thoughts are with the Lismore community during what will be a huge recovery effort.

Friday 31 March, 2017

Following the severe flooding affecting the region, we’re offering a range of solutions and product concessions to help customers affected by the disaster.

Our CEO Terry Millett urged customers to contact their local branch team or the Customer Contact Centre to discuss their options.

“We have many customers in the flood affected areas and we want them to know that this package is here to help them – just call us to see which concessions apply, because it may reduce the pressure they’re facing now,” Mr Millett said.

Customers with insurance through Newcastle Permanent may be eligible for assistance with emergency accommodation or expedited claims for home, contents and vehicle insurance.

For more information on flood assistance customers can call us on 13 19 87.

Some of the concessions also include restructuring loan repayments to assist customers restore their homes or replace damaged items, or access to additional loan repayments or funds in Term Deposits.

“Any customers who need assistance should contact their local Newcastle Permanent team or our Customer Contact Centre so they can identify which options would help in their individual situation,” Mr Millett added. 

“We understand that this is a very difficult time for people in these communities, including our local Newcastle Permanent staff, and we wish them all the strength and hope they will need to recover.”

This assistance package is available immediately to customers within the Grafton, Ballina and Lismore areas and will remain in place until further notice.

For more information on flood assistance, customers can call us on 13 19 87.

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