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Relief package for customers impacted by NSW flooding crisis

Monday, 22 March 2021

Newcastle Permanent is supporting customers in NSW through a financial relief package now available to customers who have been impacted by the current flood emergency.

Newcastle Permanent’s Chief Executive Officer, Bernadette Inglis, said the 118-year-old organisation has moved quickly to support affected customers.

“Newcastle Permanent’s purpose is to be here for our customers and here for good, right across our footprint. We hope the range of financial support measures we are offering will provide some relief to local communities and our customers across NSW who have been affected by this natural disaster.

This relief package is available immediately to eligible customers affected by the floods, and will remain in place until further notice.

The relief measures include

  • access to in-advance loan repayments or funds in Term Deposits
  • restructuring loan repayments to help customers to restore their homes or replace damaged items.

"Any customers who need assistance should contact our Customer Contact Centre on 13 19 87 to discuss their options so we can assist them to identify which options would help in their individual situation,” Ms Inglis said.

“Our Customer Assist program offers a range of financial relief measures for our customers affected by the floods. I encourage any impacted customers to contact our Customer Assist team who’ll discuss your individual situation with you and offer personalised support and assistance,” Ms Inglis said.

“Our thoughts are with our local communities who have been impacted, and we thank our local emergency services who are providing on the ground assistance.”

Customers with insurance are also encouraged to contact the claims team at Allianz on 1300 493 824 or alternatively their insurer directly.

Newcastle Permanent is also monitoring localised flooding and will continue to assess the operation of our branches in affected areas, based on the availability and safety of our people. The website and social platforms will be updated with any flood-related branch closures.

If you’re experiencing hardship as a result of the NSW floods, please email us.

For state disaster declaration information please visit Emergency NSW website.

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Newcastle Permanent’s purpose is to be here for our customers.

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