Your local branch hours may have changed as we navigate COVID-19. Things can change quickly, save yourself the trip and check your local branch info.
This site uses cookies to shape your online experience. Read more
BSB 650 000
Wednesday, 10 June 2020
Newcastle Permanent is continuing to adapt its services to support customers’ changing needs throughout the COVID-19 pandemic.
With many customers still preferring to bank from home, we have expanded our online webchat service to make chatting to us on our website even easier. We have also implemented a new digital identification tool, allowing new customers to open an account via our online banking or app, and enabling customers to complete a home loan application without needing a face-to-face meeting with one of our lenders or their broker.
Meanwhile, calls to our Customer Contact Centre are returning to normal levels and our team there will return to standard operating hours 8am-8pm weekdays and 8am-4pm on weekends, from Saturday 20 June 2020.
As we all adapt to new ways of living and working in our community, at Newcastle Permanent we will keep looking for better ways to serve our customers where they need us most.
Your local branch hours may have changed as we navigate COVID-19. Things can change quickly, save yourself the trip and check your local branch info or bank from the safety and comfort of your home via the app, internet banking or call our local call centre team.