This site uses cookies to shape your online experience. Read more

We’ve just received an independent customer satisfaction rating higher than any big 4 bank!

Thursday 7 April, 2016.

The results are in! We’ve just received an independent customer satisfaction rating of 93.5%,* a score that is higher than any big 4 bank, building society or credit union in Australia.

We’re serious when we talk about putting our customers first and we’re proud to be consistently recognised and awarded for our efforts.

"We consistently offer our customers highly competitive home loan, personal loan, savings and transactional products, making us the perfect one-stop-shop for retail banking."
- Newcastle Permanent CEO, Terry Millett

See for yourself why more and more people are enjoying the benefits of our award-winning, customer-owned banking model that focuses on people and their communities, not just profits.

The way banking should be image
Enjoy the benefits of customer-owned banking

Discover our personal banking products

See how our award-winning home loans, personal loans, savings accounts, and other banking products can help you.

Customer-owned banking since 1903

  • Financial strength icon Financial strength Australia’s largest building society.~
  • Better value banking icon Better value banking No shareholders means profits are reinvested to benefit customers.
  • Banking anywhere Banking anywhere, anytime Online, mobile and worldwide access to your money.
  • Community support icon Community support Over $2m invested in local communities each year.

Latest News

*Roy Morgan Customer Satisfaction Survey, March 2016

~ Almost $11bn in total assets, 2019 Annual Report.