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BSB 650 000

It's the way banking should be...

We’ve just received an independent customer satisfaction rating higher than any big 4 bank!

See our awards

Thursday 7 April, 2016.

The results are in! We’ve just received an independent customer satisfaction rating of 93.5%,* a score that is higher than any big 4 bank, building society or credit union in Australia.

We’re serious when we talk about putting our customers first and we’re proud to be consistently recognised and awarded for our efforts.

"We consistently offer our customers highly competitive home loan, personal loan, savings and transactional products, making us the perfect one-stop-shop for retail banking."
- Newcastle Permanent CEO, Terry Millett

See for yourself why more and more people are enjoying the benefits of our award-winning, customer-owned banking model that focuses on people and their communities, not just profits.

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Enjoy the benefits of customer-owned banking

Discover our personal banking products

See how our award-winning home loans, personal loans, savings accounts, and other banking products can help you.

View Personal products

Customer-owned banking since 1903

  • Financial strength icon Financial strength Australia’s largest building society.~
  • Better value banking icon Better value banking No shareholders means profits are reinvested to benefit customers.
  • Banking anywhere Banking anywhere, anytime Online, mobile and worldwide access to your money.
  • Community support icon Community support Over $2m invested in local communities each year.

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  • Contact us Call 13 19 87

  • Enquiry Make an enquiry

    One of our friendly Financial Advisers will respond to your enquiry within one business day (Monday to Friday).

    All information is required unless otherwise stated as optional.

    We will respond to your enquiry within one business day.

    All information is required unless otherwise stated as optional.

    Home loan enquiry

    Simply provide your contact details below and one of our friendly home loan specialists will get back to you within one business day.

    One of our friendly Personal Loan Experts will respond to your enquiry within one business day.

    All information is required unless otherwise stated as optional.

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    Please be aware to borrow this amount you will be required to provide security. You may continue with your online enquiry, providing security where requested, or you can contact our Member Support Centre on 13 19 87 to discuss our security requirements prior to completing your enquiry.

    Security against loan

    The car should be less then eight years old and for personal use only.

    The motorcycle should be less then seven years old at the end of the loan term. Please note that only on-road and dual purpose motorcycles are accepted as security for a Personal Loan.

    To be used as security this account must be held with the Newcastle Permanent. If you would like to transfer your Term Deposit to the Newcastle Permanent please contact our Member Support Centre on 13 19 87.

    If the property is mortgaged, the mortgage must be held with the Newcastle Permanent to be accepted as security. If you would like to transfer your Mortgage to the Newcastle Permanent please contact our Member Support Centre on 13 19 87.

    Financial statements for the past two financial years will be required to support your application.

    Please note that unemployment benefits are not accepted as eligible income to apply for a Personal Loan. You may contact our Member Support Centre directly on 13 19 87 for further clarification on acceptable sources of income.

    Acceptable Pension type: Aged, Disability, Veterans Affairs and Carers. If you are receiving any other type of pension you may not be eligible for a Personal Loan. Please contact our Member Support Centre on 13 19 87 to discuss your eligibility.

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    Here’s some information for you: Terms and conditions apply and will be included with our loan offer.

    Here’s some information for you: Newcastle Permanent Building Society AFSL 238273.

    Applications for finance are subject to Newcastle Permanent's normal credit approval process. Full terms and conditions will be included with our loan offer. Fees and charges are payable. Loans for commercial purposes are excluded.

    Here's some more information for you: This enquiry does not constitute a loan or pre-approval. Applications for credit are subject to Newcastle Permanents normal credit approval process. Full terms and conditions will be included with our loan offer. Fees and charges are payable.

    Here’s some information for you: Applications for finance are subject to Newcastle Permanent's normal credit approval process.

  • Locate us Find a local branch

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*Roy Morgan Customer Satisfaction Survey, March 2016

~ Almost $11bn in total assets, 2019 Annual Report.