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BSB 650 000
Thursday 7 April, 2016.
The results are in! We’ve just received an independent customer satisfaction rating of 93.5%,* a score that is higher than any big 4 bank, building society or credit union in Australia.
We’re serious when we talk about putting our customers first and we’re proud to be consistently recognised and awarded for our efforts.
"We consistently offer our customers highly competitive home loan, personal loan, savings and transactional products, making us the perfect one-stop-shop for retail banking." - Newcastle Permanent CEO, Terry Millett
See for yourself why more and more people are enjoying the benefits of our award-winning, customer-owned banking model that focuses on people and their communities, not just profits.
See how our award-winning home loans, personal loans, savings accounts, and other banking products can help you.
We continue to monitor COVID-19 daily. As a precaution, we may temporarily change the hours of our branches. Our locator tool will help you find an alternate branch close by. You can also download the app, internet banking or call our local call centre team to your banking safely from home.
You will find these branches open on a Saturday morning: Waratah, Wallsend, Greenhills, Charlestown Square, Raymond Terrace, Glendale, Kotara, Mount Hutton, Swansea and Erina.
Due to the COVID-19 lockdown in the Central Coast area and more customers choosing to bank from home, we have temporarily reduced our branch hours. All of our branches in the Central Coast area will be open Mon- Fri 9am-1.30pm and on Saturdays Erina Branch is open 9am-12pm (these changes do not apply to branches outside of the central coast).
*Roy Morgan Customer Satisfaction Survey, March 2016