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Contact Us

Whether you prefer online or in person, we are committed to providing you with exceptional customer support.

Call 13 19 87. If you are calling from overseas +61 2 4907 6501

Mon-Fri 8am-8pm Sat-Sun 8am-4pm

Open most public holidays

Head office:
307 King Street, Newcastle West NSW 2302

Postal address:
PO Box 5001 Hunter Region Mail Centre NSW 2310

Fax 02 4927 4475 - From overseas +61 2 4927 4475

Call 13 19 87. From overseas +61 2 4907 6501

Please report lost or stolen Newcastle Permanent cards immediately.

Call 13 19 12. From overseas +61 2 4927 4555

SMS 0427 842 408

Your feedback is important to us. We would like to know if we’ve exceeded your expectations or fallen short of the mark.

You can offer feedback or raise a complaint in writing, through one of our branches or by calling our Member Support Centre on 13 19 87.

Our dispute resolution process

If your complaint isn't resolved to your satisfaction, you can ask for your complaint to be reviewed by Newcastle Permanent’s Internal Dispute Review Committee. If you are unhappy with their response you can refer your complaint to the external resolution scheme, Credit and Investments Ombudsman (CIO).

Download the CIO Dispute resolution scheme (PDF, 3mb)

For media enquiries: please call 0427 567 846 or 02 4927 4221

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