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We have a customer-focused approach to retail banking where our customers – you – come first.

We’re a modern building society with more than 115 years of experience. We employ nearly 1,000 people and with almost $11 billion in total assets* and more than 325,000 customers, we’re the second largest customer-owned banking institution in Australia and financially one of the strongest. As a genuine alternative to the major banks we offer a better way of banking through:

  • Exceptional customer service provided by people who genuinely care about your needs
  • An extensive ATM and branch network
  • A multi-award winning suite of products and services,  and
  • Providing meaningful support to the communities we serve.

Our customer-owned banking model means that we are 100% owned by our customers. This gives us a distinct advantage over the major banks, which face the difficult task of balancing shareholder and customer interests. 

Of course, our success is not by accident. It is the direct result of the dedicated individuals who make up the Newcastle Permanent team.

Just like the major banks, we are regulated under the Banking Act 1959 of the Commonwealth of Australia and supervised by the Australian Prudential Regulation Authority (APRA).

How we make a difference

Your local community is important to you, and it’s important to us. Through our community partnerships, staff donations, volunteering and fundraising we've invested over $1.5 million each year to help Australian families lead healthy, active and happy lives. 

*Figures taken from 2020 Annual Report.

Here for good

  • Financial strength icon Financial strength Australia’s largest building society.~
  • Better value banking icon Health focus Additional hygiene measures are in place to protect you and our staff.
  • Banking anywhere Banking anywhere, anytime Online, mobile and worldwide access to your money.
  • Community support icon Community support Over $1.5m invested in local communities each year.
~More than $11bn in total assets, 2020 Annual Report.