ANZAC Day hours: our Customer Contact Centre will operate from 1-4pm on 13 19 87. All branches will be closed.

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We have a customer-focused approach to retail banking where our customers – you – come first.

We’re a modern building society with more than 110 years of experience. We employ over 900 staff and with more than 320,000 customers, we are the largest building society in Australia with almost $10 billion in total assets*. As a genuine alternative to the major banks we offer a better way of banking through:

  • Exceptional customer service provided by people who genuinely care about your needs
  • An extensive ATM and branch network
  • A multi-award winning suite of products and services,  and
  • Providing meaningful support to the communities we serve.

Our customer-owned banking model means that we are 100% owned by our customers. This gives us a distinct advantage over the major banks, which face the difficult task of balancing shareholder and customer interests. 

Of course, our success is not by accident. It is the direct result of the dedicated individuals who make up the Newcastle Permanent team.

Just like the major banks, we are regulated under the Banking Act 1959 of the Commonwealth of Australia and supervised by the Australian Prudential Regulation Authority (APRA).

How we make a difference

Your local community is important to you, and it’s important to us. We invest more than $1.5 million every year through our Community Sponsorship program. From junior sport to family-orientated events, we are making an active contribution to enrich your local community.

*Figures taken from the Newcastle Permanent 2016 Annual Report.

Customer-owned banking since 1903

  • Financial strength icon Financial strength Australia’s largest building society~.
  • Better value banking icon Better value banking No shareholders means profits are reinvested to benefit customers.
  • Banking anywhere Banking anywhere, anytime Online, mobile and worldwide access to your money.
  • Community support icon Community Support Over $1.5m invested in local communities each year.
Here's some more information for you:
~ almost $10bn in total assets, 2016 Annual Report.