Following the RBA's announcement this week we have made changes to our interest rates. Read more here.

This site uses cookies to shape your online experience. Read more

Our environment, social and governance approach

Our environmental, social and governance (ESG) journey is evolving. In 2021, we formalised the reporting on our ESG commitments through our Environmental Social and Governance Framework.

This Framework sets out our focus areas for the future and creates a reference point on the minimum standards we strive to achieve, the goals and commitments we are working towards, and the governance in place to support our objectives.

Our core values underpin everything we do:

  • We are here for our customers
  • We strive to act responsibly and ethically
  • We strive to be a sustainably responsible organisation
  • We are focused on operating in an ethical manner that builds trusted relationships
  • We work to support our customers and local communities in building towards the future.

Our approach to ESG will evolve to ensure it continues to align with expectations from our people, our customers, the community, and relevant regulatory requirements or practices.

Our priorities

  • Outline of a person icon Our customers Customers are at the centre of everything we do.
  • who we help icon Our people We help our people achieve their best.
  • staff volunteering Our community We’re dedicated to supporting our local communities.
  • financial planning Our environment We’re building on our contribution to protecting the environment.
  • Herald School Newspaper competition icon Our governance Strong governance guides our principled approach.

Our guiding approach to each priority

Customers are at the centre of everything we do. We’re customer owned and we began as an alternative way for people to achieve home ownership.

We’re supporting customers with our vision of providing Australia’s favourite banking experience, improving accessibility to our products and services for customers, especially in times of vulnerability, and supporting our customers to understand banking can help them be able to better manage their money.

The generosity of spirit and dedication of our people has always been part of our makeup. Our aspiration is to help our people achieve their best, professionally, personally, and within our local communities.

Our priorities around our people and the workplace will include a growing commitment to wellness in the workplace, ensuring that our Equal Employment Opportunity policy creates a diverse and inclusive approach to recruitment and the workplace and continuing to develop the talent and skills of the team. We’re also committed to continuing our employee volunteering program.

We are an active and supportive part of the communities in which we operate and we are dedicated to supporting our local communities. We do this through our active community sponsorship and partnership program, and through the Newcastle Permanent Charitable Foundation. In addition, we champion human rights, support national reconciliation and are prioritising the development of our own Reconciliation Action Plan.

We’re building on our contribution to protecting the environment, now and for future generations. We recognise it is the responsibility of organisations to do more and our customers, in recent research, have told us that they support this approach.

We will focus our efforts on minimising our operational environmental footprint. Within our operations we will focus on improving our energy, water, waste and transport practices in the following ways:

Within our business we are actively seeking opportunities to become more energy efficient, including by minimising our energy consumption and implementing energy-saving practices across our business where possible.

We will continue to monitor water use at all our facilities and look to make savings where practical.

We continue to reduce our paper consumption through the implementation of digital processes and communications, source recycled supplies, and work with our contractors and suppliers to manage waste more efficiently.

We will continue to manage and monitor our motor vehicle fleet usage and look to make savings in fuel consumption.

Strong governance guides our principled approach, with customers at the centre of our decision-making. Our Corporate Governance report is included in our Annual Report demonstrating our transparent and well-measured management systems and reporting.

Here for good

  • Financial strength icon Financial strength Australia’s largest building society.~
  • Better value banking icon Health focus Additional hygiene measures are in place to protect you and our staff.
  • Banking anywhere Banking anywhere, anytime Online, mobile and worldwide access to your money.
  • Community support icon Community support Over $1.5m invested in local communities each year.
~More than $11bn in total assets, 2021 Annual Report.