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Customer satisfaction research

The following is a Customer Satisfaction Research Statement, by Newcastle Permanent Building Society Limited ACN 087 651 992 (NPBS)

To alleviate any concerns, we have advised our outsource research company Colmar Brunton to provide survey customers with a link to this statement, confirming the legitimacy of the survey/interview.

Each month Colmar Brunton conducts a series of research surveys and interviews with randomly selected Newcastle Permanent customers. This feedback is sought from customers to help us better understand our customers’ needs and improve our services.

Colmar Brunton uses a Melbourne-based Call Centre known as “Your Source Market Research” to conduct these phone surveys.

Research conducted by Colmar Brunton will never ask for any personally identifiable information. The survey questions are designed to get a better understanding of how satisfied our customers are with our products and where we can make some improvements.

Researchers will identify themselves as Colmar Brunton representatives and may call from any of the following mobile numbers:

  • 0491 698 769
  • 0491 698 771
  • (03) 9564 5226

Customers can be contacted between 4:00pm - 8:30pm Monday to Friday and 10:00am - 4:00pm Saturday, and the interview takes approximately 15 - 20 minutes.

If you have any further concerns or questions contact our Customer Contact Centre on 13 19 87.

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