IMPORTANT MESSAGE: Hoax Internet Banking Email

Newcastle Permanent is aware that some Members have received a hoax email, requesting Members to verify their personal details by clicking on an attached file contained within the email.

IMPORTANT: Newcastle Permanent treats your privacy seriously, and we will never send you an email asking you to verify your log on details or security information.

If you have received an email asking you to confirm your personal information, please do not click on the attached file, simply delete the email.

If you are concerned that the security of your account details may have been compromised, please contact our Member Support Centre on 13 19 87 immediately.

For the security of your account you should always log onto Internet Banking by typing www.newcastlepermanent.com.au into the address bar in your browser.

Security tips for Internet Banking

Hoax emails are often generated overseas, and are sent in bulk. These emails usually ask the recipient to provide sensitive information such as your member number and access code by providing a link to a fake website, enabling thieves to collect your security details for later fraudulent use.

Usually the hoax email shows a fake website mimicking the ‘look and feel’ of Newcastle Permanent’s web site.

Minimise your chances of being caught out by a hoax

• Type ‘www.newcastlepermanent.com.au’ into your Internet browser to log on to Internet Banking.
  Ensure that you are registered to receive the additional protection of VerifID on Internet Banking for your accounts.
• Change your access code on a regular basis.
• Treat all emails requesting personal log on information such as member number and access code with extreme caution.
• Immediately delete emails of unknown origin, no matter how innocent or provocative the subject headings sound.
• Keep your anti-virus and firewalls up-to-date and perform regular security scans of your computer.