MemberAssist
We’re committed to looking after our members’ financial needs – even in difficult times. That’s why we have had a range of options in place for over 25 years to help our members through changes in personal circumstances.
Anyone can experience temporary financial problems for a variety of reasons. Whether you are financially overcommitted, encounter job loss or reduced hours, become ill or injured, our MemberAssist program aims to tailor solutions to help you get back on your feet.
Options that may be available to you
We do not believe in a "one-size fits all" approach. We aim to tailor an approach based on your individual circumstances and address every request in-confidence.
We can explore a range of options to help you manage through a difficult period including (but not limited to):
- Using advance repayments (if any) to take a "repayment holiday";
- Extending the loan term;
- Lowering repayments by converting to interest-only; or
- Deferring or reducing repayments for a period of time.
More information
To speak to someone for more information, please contact your local branch or our Member Support Centre.