Verify your identity

There may be times when we will require you to provide us with identification, for example when you are opening a new account, becoming signatory to an account, or signing up for Internet Banking. You have three options to verify your identity:

You can visit a Newcastle Permanent branch.

• Take your identification document/s to a Newcastle Permanent branch, where a member of our team will take a copy for our records. To find a branch location near you, use our Locate us facility.

Or

You can send us a certified copy of your photo-ID.

• Send us a certified copy of your appropriate identification documents.
• The copy has to be certified as a true copy of the original document by a magistrate, a Justice of the Peace, a police officer, or other approved certifier.

Or

You can complete the Identity Verification Form and lodge it at any participating post office.

• Complete sections A & B of the Identity Verification Form (PDF - 139kb) 
• Take this form to any participating post office. To find the nearest participating outlet, please call 13 13 18 or go to auspost.com.au/pol and select Bank@Post.
• Remember:
  a. Only sign the declaration (Section C) in the presence of an Australia Post officer; and
  b. Identification document(s) provided MUST be current and original and also meet the requirements for Primary and Secondary documents outlined on the form.

If you have any questions on how to verify your identity, please contact our Member Support Centre on 13 19 87.