Messages Received

The Messages Received screen displays your received secure messages from Newcastle Permanent. Messages received will display the time and date that the secure mail was received. 

In all cases when you reply to a secure message, that message will be sent to our Member Support Centre and will be responded to as promptly as possible.

To view and reply to a received message:

1. Go to the Messages menu.
2. Select the relevant message in your Sent and Received or Show Received Only lists – the direction column in your inbox will identify if each message is sent or received.
3. The Mail Received screen will open displaying details of the received message.
4. Click on Reply to send a message back to our Member Support Centre.

 To view messages you have sent to us:

1. Go to the Messages menu.
2. Select the relevant message in your Show Sent Only list.
3. The Message Sent screen will open displaying details of your message sent.