Help?

Newcastle Permanent is committed to excellence in member support and service. Here you will find a range of resources to help you find the information you need. 

• Glossary of terms
  Simple explanations of banking and finance terms used around the site.
• System requirements
  Settings to optimise your Internet banking session.
• Frequently asked questions
  Before you spend time on the phone or write us an email, you might find might find your question has been asked before.
• Demonstrations of Internet Banking
  View our Personal or Business Internet banking demostrations.
• Calculators
  Not sure how much to borrow? Not sure how much you can borrow based on your income? Then try our home or personal loan, savings or budget planning.
• Site map
  A high-level overview of Newcastle Permanent's website structure.
• Contact us
  If you can't find what you need here please call our Member Support Centre on 13 19 87, contact us by email or use Locate us to find a branch or ATM near you.