Help?

Newcastle Permanent is committed to excellence in member support and service. Here you will find a range of resources to help you use the Newcastle Permanent website. 

• What is Newcastle Permanent's BSB Number?
  Newcastle Permanent's BSB Number is 650 000.
• What is Newcastle Permanent's Swift Code?
  A Swift code is needed if you wish to have money paid into your account from an overseas bank account. The money coming into your account must be in Australian dollars. You will need to provide the overseas bank with your account number, Newcastle Permanent's BSB Number 650 000 plus the Newcastle Permanent's Swift Code ASLLAU2C.
  
  If the funds are coming from the USA or are to be sent prior to converting to Australian Dollars please contact our Member Support Centre on 13 19 87 for further information that maybe required.
• Looking for a branch or ATM?
  Use locate us to find the closest branch or ATM.
• MyDesign Card Frequently Asked Questions
  Find the answers to your questions about creating a MyDesign Card
• Value+ Credit Card Online Application Frequently Asked Questions
  Find the answers to your questions on how to apply online for a Value+ Credit Card.
• Calculators
  Not sure how much to borrow? Not sure how much you can borrow based on your income? Then try our home or personal loan, savings or budget planning calculators.
• System requirements
  Settings to optimise your Internet banking session.
• Demonstrations of Internet Banking
  View our Personal or Business Internet banking demonstrations.
• Logon to Internet Banking
  At the top right of all website pages are the Personal and Business log on buttons to Internet Banking. Alternatively logon now to Personal Internet Banking OR Business Internet Banking.
• Glossary of terms
  Simple explanations of banking and finance terms used around the site.
• Site map
  A high-level overview of Newcastle Permanent's website structure.

To open PDF files, you will require Adobe Acrobat Reader. Download it for free from the Adobe website.

If you can't find what you need here please call our Member Support Centre on 13 19 87, contact us by email or use Locate us to find a branch or ATM near you.