Frequently Asked Questions

Take a look at our frequently asked questions. The answer you need may be right here.

What is Newcastle Permanent's BSB Number?
Newcastle Permanent's BSB Number is 650 000. This is applicable no matter where you opened your account.

Looking for a branch or ATM?
Use Locate us to find the closest branch or ATM, or use our SMS finder service.

What are the opening hours for Newcastle Permanent Building Society Branches?
Read more about our opening hours including those on public holidays visit our contact us information page.

How do I change my address?
You can change your address by visiting one of our branches or calling our Member Support Centre on 13 19 87. You can change your email address within Internet banking.

How can I find out my account balance?
You can find out your account balance if you have Internet or Phone Banking. Alternatively, you can call our Member Support Centre on 13 19 87, where they will identify you over the phone before providing the information required.

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