Yet another award winning performance
For the third year in a row we have been named Building Society of the Year.
Money magazine announced the accolade at its 10th Annual Consumer Finance Awards ceremony in Sydney on 4 June. We have now won this award five times.
We were also awarded Personal Lender of the Year beating all competitors including the major banks.
Acting CEO Mark Williams said winning two major awards is further proof our banking products offer superior value and quality.
“Newcastle Permanent is dedicated to being a genuine alternative to the major banks by delivering a broad range of consistently competitive, award-winning retail banking products for our personal and business members,” Mr. Williams said.
“In addition to our Money magazine awards, leading financial services research firm CANSTAR has recently awarded Newcastle Permanent 19 five-star ratings to our home loan products, which is significantly more than any bank, credit union or building society.
“Being 100% owned by our members means our focus is on our members’ financial well-being, not on maximising profits for the benefit of shareholders like the major banks,” Mr. Williams said.
Financial Review Smart Investor - Home Lender of the Year 2013
Newcastle Permanent has cemented its position as Australia’s best home lender, taking out its fourth Home Lender of the Year title in five years at the Financial Review Smart Investor Blue Ribbon Awards 2013, more than any other lender in the award’s history.
Newcastle Permanent took a total of five titles in the awards, announced in today’s edition of Smart Investor Magazine, also more than any other banking institution.
CEO Terry Millett said he was proud to outclass the major banks on a national stage yet again.
"The Blue Ribbon Awards are among the most prestigious in the financial services industry, and on top of winning Home Lender of the Year in this year’s Money magazine awards, home buyers after a great deal really can’t go past Newcastle Permanent."
"Newcastle Permanent is a genuine, competitive alternative to major banks because we have the financial strength, highly competitive products and constant focus on delivering a market leading member experience that the major banks are prepared to sacrifice for the sake of ever increasing profits for their shareholders.
"And we make sure our members always get a great deal, which is why they gave us a 97% customer satisfaction score," he said.
Mr Millett thanked Newcastle Permanent members for their loyalty and challenged home owners who still had mortgages with major banks to seek better value and quality.
Money Magazine - Home Lender of the Year 2013
We have made history by beating out all the major banks to win the Money magazine Home Lender of the Year title – the first time one of the major banks has not won the award.
CEO Terry Millett said the award sent a message to all Australians that still have a home loan with major banks and those considering taking out a new home loan.
"Home owners need to say “enough is enough” to the major banks – it’s undeniable that Newcastle Permanent is the best home lender in the country and recognition in Money magazine’s Consumer Finance Awards makes this clear,” Mr Millett said.
"Consumers may be seeing interest rate cuts and assuming that they’re getting a better deal as a result. The fact is that since 2008 we’vepassed on more value to customers in interest rate cuts than any of the major banks.
"As Australia’s largest building society, in our 110th anniversary year we’re going from strength to strength as we make banking history by taking this award away from the major banks. It’s yet another mark of our consistent excellence in delivering first class retail banking experiences for our members.
"We now have the trifecta of endorsements for home lending – Money magazine, the Financial Review’s Smart Investor, and more CANSTAR five star ratings for home loan products than any other lender in the country.
"Newcastle Permanent is a genuine, competitive alternative to major banks because we have the financial strength, highly competitive products and constant focus on delivering a market leading members' experience that major banks sacrifice for the sake of ever increasing profits for their shareholders.
"And we make sure we always give our members a great deal – not just when they go to leave us - which is why our members gave us a 97% customer satisfaction score.
"Members choose to bank with us because we reinvest back into our local communities, making lives better while they still enjoy our industry leading products and services,” Mr Millett said.
Also - for the fourth time we were named Money magazine’s 2013 Building Society of the Year.
Newcastle Permanent top building society at AB&F
We have again been named Building Society of the Year, this time at the 23rd annual Australian Banking & Finance Awards in Sydney last night, ahead of finalists Greater Building Society and IMB.
CEO Terry Millett said the award reinforced Newcastle Permanent’s position as the country’s best building society, and its members should be proud of their choice.
“We’re very proud to be named the 2013 AB&F Building Society of the Year, which is yet another mark of our consistent excellence in delivering first class retail banking experiences for our members,” Mr Millett said.
“Newcastle Permanent is the obvious alternative to major banks because we have the financial strength, highly competitive products and constant focus on delivering a market leading members’ experience that major banks sacrifice for the sake of ever increasing profits for their shareholders.
“Members choose to bank with us because we reinvest back into our local communities, making lives better while they still benefit from our industry leading products and services,” he said.
The Building Society of the Year award was judged on:
- Benefits to members and contribution to their community
- Customer service experience
- Market share
- Competitiveness in products, pricing and fees; and
- Demonstrated innovation.
Newcastle Permanent was also named Money magazine’s 2012 Building Society of the year and received back-to-back Building Society of the Year titles in the 2012 and 2013 Roy Morgan Customer Satisfaction Awards, and Home Lender of the Year titles in the Financial Review Smart Investor Blue Ribbon Awards for 2011 and 2012.
This is in addition to receiving more CANSTAR five star ratings for home loan products than any other lender.
Financial Review Smart Investor - Home Lender of the Year 2012
Newcastle Permanent Building Society has again been recognised as Home Lender of the Year at the Financial Review Smart Investor Blue Ribbon Awards for 2012.
Newcastle Permanent CEO Terry Millett said the Building Society has now won this award three times in four years, which is an acknowledgement of the high quality home loan products, exceptional member service and consistently competitive pricing Newcastle Permanent members enjoy.
"I am delighted we were able to win this award back-to-back. It shows that despite the intense competition in the home loan market, our mortgage products across all categories represent fantastic value for money and are of the highest quality available in Australia," Mr Millett said.
The prestigious award is open to all financial institutions including the major banks, making the win much more significant for a regionally based organisation.
Newcastle Permanent wins Gold again for cheapest Home Loan Package
We’re thrilled to announce that our Premium Plus home loan has been recognised again as the Cheapest Non-bank Home Loan Package in Australia at Money magazine’s 2013 “Best of the Best Awards” this week.
This is the third time in a row that we’ve won the GOLD award for this category, which recognises our committent to providing our members high quality and competitive home loan packages.
In conjunction with independent research firm CANSTAR, Money magazine reviewed thousands of financial products to determine the best products in the market. Finalists for the Cheapest Non-bank Home Loan Package category were ranked on the total cost of the loan (interest + fees) for a $300,000 loan over 25 years. All home loan packages had to offer a discounted interest rate, a credit card with no annual fees and a deposit account with no account-keeping fees. Our Premium Plus Package proved yet again it is the ‘best of the best’ in its category.
We also won Best Savings Account for our Online Savings Account and Cheapest Business Credit Card for our Business+ Credit Card.
These awards provide further evidence that Newcastle Permanent delivers products of equal, or better, value and quality than any other financial institution in Australia.
Building Society of the Year for Customer Satisfaction
Roy Morgan Research has named Newcastle Permanent as the Building Society of the Year in its inaugural Customer Satisfaction Awards.
The award follows Newcastle Permanent being recognised by Roy Morgan as having the highest proportion of satisfied customers (93.8%) of all financial institutions in Australia in the December 2011 Monthly Customer Satisfaction Survey.
Building Society of the Year 2012
Newcastle Permanent Building Society has been named Money magazine’s Building Society of the Year 2012. This is the third time Newcastle Permanent has received this award.
These highly regarded awards are judged by a team of finance experts from Money magazine and CANSTAR who assess every Australian financial institution on its range of products and services, with honours awarded across three categories – Building Societies, Banks and Credit Unions.